SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
About the role
- Head of Customer Success (EMEA) leading the implementation of Cadmus platform for higher education. Driving relationships and ensuring academic alignment across partner universities.
Responsibilities
- Driving University Transformation
- Pioneer the Cadmus Journey: Lead the full, end-to-end implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars.
- Orchestrate Successful Rollouts: Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, high-impact stakeholder enablement across central administration and academic faculties.
- Forging Strategic Alliances
- Champion Senior Relationships: Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation.
- Design the Future of Pedagogy: Facilitate high-level, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change.
- Report & Accelerate Value: Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platform’s value and proactively identify opportunities for strategic growth.
- Elevating Educator Impact
- Inspire Academic Excellence: Design and deliver cutting-edge, high-impact training and professional learning programs, grounded in the latest evidence-based teaching practices, to empower educators.
- Redefine Assessment Quality: Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success.
- Guide and Optimise Practice: Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead post-semester review sessions to continuously drive organic adoption and elevate teaching quality across departments.
- Leading a High-Performance Team
- Build and Empower a World-Class Team: Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement.
- Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.
Requirements
- You have worked in higher education, EdTech, or similar industry.
- Experienced in customer success / full ownership responsibility for managing customers
- Enthusiasm for learning to design and deliver engaging training sessions or workshops.
- Aptitude for building positive relationships with individuals in various settings.
- Interest in developing and evaluating assessments that support learning objectives.
- Detail-oriented approach to problem-solving and a desire to provide excellent user support.
Benefits
- This role is open to candidates across the UK and required to be in the London office 2 days/week.
- Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team).
- A diverse and inclusive workplace where there are no barriers to anyone succeeding.
- A surrounding team of mission-driven individuals who genuinely love what they do.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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