Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
About the role
- Head of Customer Success (EMEA) leading the implementation of Cadmus platform for higher education. Driving relationships and ensuring academic alignment across partner universities.
Responsibilities
- Driving University Transformation
- Pioneer the Cadmus Journey: Lead the full, end-to-end implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars.
- Orchestrate Successful Rollouts: Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, high-impact stakeholder enablement across central administration and academic faculties.
- Forging Strategic Alliances
- Champion Senior Relationships: Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation.
- Design the Future of Pedagogy: Facilitate high-level, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change.
- Report & Accelerate Value: Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platform’s value and proactively identify opportunities for strategic growth.
- Elevating Educator Impact
- Inspire Academic Excellence: Design and deliver cutting-edge, high-impact training and professional learning programs, grounded in the latest evidence-based teaching practices, to empower educators.
- Redefine Assessment Quality: Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success.
- Guide and Optimise Practice: Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead post-semester review sessions to continuously drive organic adoption and elevate teaching quality across departments.
- Leading a High-Performance Team
- Build and Empower a World-Class Team: Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement.
- Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.
Requirements
- You have worked in higher education, EdTech, or similar industry.
- Experienced in customer success / full ownership responsibility for managing customers
- Enthusiasm for learning to design and deliver engaging training sessions or workshops.
- Aptitude for building positive relationships with individuals in various settings.
- Interest in developing and evaluating assessments that support learning objectives.
- Detail-oriented approach to problem-solving and a desire to provide excellent user support.
Benefits
- This role is open to candidates across the UK and required to be in the London office 2 days/week.
- Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team).
- A diverse and inclusive workplace where there are no barriers to anyone succeeding.
- A surrounding team of mission-driven individuals who genuinely love what they do.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
CRM & Automation Specialist at REGION10 GROUP GmbH enhancing internal systems. Driving process improvements using HubSpot, Make.com, and n8n for multiple departments.
Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.