Premium Support Rep at Concord Technologies assisting healthcare customers with document exchange solutions. Focused on customer service and support using AI - driven technology in a hybrid work environment.
About the role
- IT Support Engineer providing advanced support across macOS and Windows systems and managing automation at Blinq. Delivering seamless IT solutions for team productivity.
Responsibilities
- Deliver advanced L2/L3 support across macOS, Windows, Google Workspace, networking, VPNs, and core business systems
- Design and implement automation using Bash, or JavaScript to eliminate repetitive manual work
- Own device lifecycle management including onboarding, refresh, provisioning, and MDM administration
- Managing permissions and access control across the organisation.
- Maintain and evolve our knowledge base with clear, actionable documentation that scales with us
- Support and improve office AV, networking, and hybrid collaboration setups across Melbourne and Sydney
Requirements
- Up to 5 years experience in either IT support, systems, or internal infrastructure roles with strong macOS expertise
- Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and VPNs.
- Experience with Google Workspace and UniFi
- Comfortable writing code in at least one language, and interested to learn new languages as needed. Curiosity to go deeper is a must
- Clear communication and problem solving. You can support payroll one minute and execs the next without missing a beat
- A pragmatic, ownership mindset. You make decisions, prioritize effectively, and constantly look for smarter ways to scale
Benefits
- Equity & ownership: We’re building something massive, and we want you to share in the upside. Genuinely.
- Competitive salary & growth path: As Blinq grows, your role and compensation grow with it - no glass ceilings here.
- Generous paid time off: At least 20 days fully disconnect each year, with a flexible policy beyond that.
- Parental leave that grows with you: 12 to 26 weeks full pay, based on tenure.
- Free food: Enjoy daily breakfast and lunch at some of our offices, plus an always-stocked snack bar.
Job title
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Experience level
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