About the role

  • Customer Service/Retail Associate supporting patients with the selection and purchase of medical supplies. Delivering exceptional customer service in a friendly and professional environment for a healthcare company.

Responsibilities

  • Review physician orders and verify accuracy prior to equipment setup
  • Set up CPAP, BiPAP, and related respiratory equipment according to prescribed settings
  • Educate patients on proper use, mask fitting, cleaning, and maintenance
  • Demonstrate equipment operation and answer patient questions
  • Ensure patients understand compliance requirements and follow-up procedures
  • Accurately document patient information, equipment serial numbers, and setup details
  • Verify insurance eligibility and obtain required documentation
  • Troubleshoot equipment issues and coordinate repairs or replacements as needed

Requirements

  • High School Diploma or equivalent
  • Friendly, outgoing communicator who loves connecting with people
  • Skilled with point-of-sale (POS) systems and inventory software
  • Super organized with a keen eye for detail
  • Compassionate and always focused on making customers feel cared for

Benefits

  • Competitive pay 💰
  • Full benefits: Medical, Dental, Vision & Life Insurance 🏥
  • Paid time off + floating holiday 🌴
  • 401(k) Retirement Savings Plan 💸
  • Training and growth opportunities 🚀

Job title

Retail Sales Associate – Respiratory

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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