Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
About the role
- Service Desk Analyst providing technical support and managing IT equipment at BeyondTrust. Focusing on user assistance and vendor coordination to enhance operational efficiency.
Responsibilities
- Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information
- Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries
- Take ownership of all IT equipment in the Tel Aviv office, including computers, printers, network devices, and peripherals
- Maintained an inventory, tracked assets, and ensured proper functioning and maintenance of all equipment
- Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance
- Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims
- Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity
Requirements
- A bachelor's degree in computer science, information technology, or a related field experience
- Proven experience in providing technical support to end users, face-to-face or remotely
- Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
- Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
- Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
- An Intermediate understanding of Office365
- Ability to prioritise and manage multiple tasks simultaneously while maintaining attention to detail
- Proficiency in troubleshooting software, hardware, and network-related issues
- Basic understanding of IT infrastructure and networking concepts
- Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
- Effective communication (both written and verbal) and ability to do presentations
- Strong customer service orientation and problem-solving skills
- Adaptability to changing technologies and a willingness to learn new tools and systems
Benefits
- Flexibility in work arrangements
- Continual learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Digital Transformation Analyst developing digital tools for real energy assets. Collaborating with engineers to enhance decision - making and operational efficiency in energy infrastructure.
IT Service Desk Analyst providing first line support for IT issues at one of UK's largest electrical wholesalers. Collaborating with teams to ensure efficient incident resolution.
Administrative Analyst at Aviva maintaining relationships with property owners and managing budget reports for hotel operations. Collaborating with hotel supervisors for financial controls and data accuracy.
Analyst managing accounting functions at AACD, a non - profit focused on excellence in orthopedic rehabilitation. Responsibilities include monthly closures, reconciliations, and payroll accounting.
Business Analyst leading the analysis of sales data at Nestlé Waters & Premium Beverages. Collaborating with marketing and sales teams for actionable insights.
Digital Analyst for Holz - Richter's online shop, analyzing digital performance and optimizing strategies across channels. Collaborating with teams to enhance e - commerce success with data - driven insights.
IAM Analyst role at Avaron AB, focusing on hands - on IAM capabilities in identity environments. Strengthening authentication and IGA workflows while improving IAM platform performance.
Senior Analyst for Payment Analytics at Synchrony, enhancing customer payment journeys with data management and analytics solutions. Collaborating with stakeholders to optimize payments reporting and insights.
Full stack software engineer supporting ASU Library's mission with software that enhances digital resources. Collaborating with faculty and IT to improve research, teaching, and learning.