Customer Support Intern providing technical assistance and post - sales support to customers at Infobip. Collaborating with the support team to resolve issues and maintain service quality.
About the role
- Agent(e) de service à la clientèle, répondant aux demandes liées aux primes à Beneva. Analyse des dossiers et traitement des appels concernant les modalités de paiement, tant en français qu’en anglais.
Responsibilities
- Provide customer service for the collections department by answering phone calls regarding payment arrangements.
- Inform and explain to clients the status of their premium payments and withdrawals.
- Identify potential errors and perform necessary corrections.
- Analyze payment requests and advise clients in cases of missing payments.
- Propose payment arrangements and ensure follow-up.
Requirements
- Vocational diploma or equivalent
- Minimum of 1 year of relevant customer service experience
- Proficiency in French, both spoken and written
- Advanced proficiency in English, both spoken and written
Benefits
- Health benefits plan for you and your family
- Flexible schedule
- Paid vacation to enjoy your personal life
- Telemedicine service and employee assistance program (EAP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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