As a Technical Customer Advisor, provide support for cloud telecommunications and IT Security services in a renowned IT sales company. Engage with customers through technical inquiries and foster relationships.
About the role
- Senior Technical Account Manager facilitating customer success with Autodesk solutions for enterprise manufacturing clients. Collaborating with cross-functional teams to enhance user experience and optimize product adoption.
Responsibilities
- Establish and maintain strong relationships with enterprise Manufacturing customers as a trusted technical advisor.
- Collaborate with Customer Success Managers and technical teams to support customer success plans and deliver an exceptional Customer Technical Success experience.
- Lead priority handling of critical issues and monitor service-level performance to ensure timely resolution.
- Provide technical assistance and data-driven recommendations to improve customer workflows and product usage.
- Identify opportunities for improvement using a problem-management mindset and proactive analysis of customer environments.
- Partner with customer IT and design teams to support successful installation, licensing, deployment, and performance of Autodesk applications and services.
- Coordinate coaching activities from the customer success plan to support adoption.
- Engage customers proactively through support case reviews, performance assessments, and alignment of technical insights with business objectives.
- Support key customer events, helping ensure readiness and successful execution.
Requirements
- Bachelor's degree or equivalent experience in Mechanical, Electrical, Automotive, Industrial engineering or a related field.
- Minimum 5 years' experience in using or supporting Autodesk products and cloud services for large enterprise clients in a professional services role.
- Strong troubleshooting and analytical skills.
- Expert knowledge of Autodesk products for MFG workflows such as Vault, AutoCAD, Inventor, and Fusion.
- Experience delivering presentations, remote webinars, knowledgebase articles and individual training content.
- Experience working and troubleshooting in enterprise environment.
- Able to manage several projects at a time, setting the right priorities.
- Fluent in English, additional language a plus.
Benefits
- Autodesk has always valued flexibility in how we work.
- Provide employees flexibility to support their work preferences wherever possible.
- Nearly all roles are hybrid or remote, unless otherwise indicated.
- Equal opportunity employer considering all qualified applicants.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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