Customer Success Manager at Insider One bridging client needs with technology solutions. Ensuring satisfaction and product adoption while collaborating with engineering and product teams.
About the role
- Client Success Manager responsible for enhancing customer satisfaction with Bazaarvoice's products. Engaging with EMEA clients to drive value through effective account management and relationship building.
Responsibilities
- Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
- Observe and track trends across portfolio analytics to recommend best practices.
- Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
- Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI.
- Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice.
- Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes.
- Promote new feature adoption to enhance client satisfaction and program performance.
- Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts.
Requirements
- 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies.
- Experience with UK clients
- Ability to manage high volume of accounts and directly own client relationships concurrently.
- Sufficient in meeting deadlines and expectations with minimal supervision.
- Skillful in time management, organizational systems, and prioritization.
- Outstanding oral, written, and client-facing presentation skills.
- Comfortable communicating across multiple methods with both known and unknown points of contact including c-level executives
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
- Curious mindset and strong desire to learn.
- Customer-centric oriented with a focus on delivering value (KPIs definition tracking).
- Experience with Gainsight and Salesforce a plus, but not required.
- Working hours: 2:30pm-11:30pm IST
Benefits
- Equal employment opportunities (EEO)
- Commitment to diversity and inclusion
- Background check conducted during hiring process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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