Hybrid VP, Technology Operations – Support

at Aviso Wealth

• Job title: VP, Technology Operations – Support
• Job type: Full Time
• Experience level: Lead
• Salary: CA$220,000 - CA$250,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• VP of Technology Operations & Support at Aviso, leading technology operations and support in wealth management sector. Collaborating with senior management to define and deliver IT strategy and services.

Responsibilities

• Provides the vision and directs the daily operations of all application infrastructures that include dev, test, pre-production, and production environments
• Manages production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and other stakeholders
• Responsible for reporting and meeting SLA targets and other key metrics like systems uptime, performance, and response times
• Support the SVP, CIO to assist with budget development, cost control, licensing, resource and asset planning and utilization. Ensure effective alignment with business and IT leaders
• Development of departmental and team goals and ensure departmental plans are aligned with overall IT strategy and corporate goals
• Remain current on industry trends as well as future strategic developments within technology, make recommendations to create revenue, reduce costs or take advantage of business and technical opportunities to operating departments within the company
• Provides input and thought leadership to the overall IT strategy
• Develop and implement technology policies and procedures, including those for disaster recovery, standards, purchasing, and service provisioning
• Administer agreements and negotiate with vendors, outsourcers, and contractors to secure technology products and services. Maintain external relations to ensure the continued successful delivery of technology services
• Direct, develop, manage, and test corporate technology backup and disaster recovery policies, procedures, and standards. Responsible for disaster recovery for all technology systems
• Provide IT related project consultation services to our internal and external customers. Participate in business case preparation for business line managers as required
• Manage relationships with executives and business line managers focused on service level agreements, scope and deliverables of business applications initiatives, ongoing review of business requirements and escalation of service issues
• Direct the research and analysis process conducted by personnel in the evaluation and delivery of new enterprise computing products, services, and technology. Ensure that any new technology integration into company systems meets functional requirements, system compliance, and interface specifications
• Foster and encourage a team environment with the necessary depth of commitment to respond to dynamic and often unpredictable deadlines and priorities

Requirements

• Post-secondary degree, technical school graduate
• 15 years’ technology work experience including senior management level experience
• 5 years’ experience in a technology service delivery capacity
• Thorough understanding of corporate structure, divisional focus, and departmental responsibilities
• Broad knowledge and expertise in technology focused business practices
• Ability to foster relationships with peers and executives
• Ability to manage unforeseen and emergency technical situations that may arise
• Understanding of Services Agreements as related to commercial IT systems
• Excellent understanding of computer hardware and systems technology
• Proven ability to manage and implement projects involving cross-departmental teams
• Strong negotiating, communication, and interpersonal skills
• Strong organizational, delegation and administrative skills required
• Financial or Insurance industry experience is an asset
• Financial analysis and business case development experience is desired
• Knowledge of applicable data privacy and financial regulations
• Fluent Communications in English are required and bilingual skills in French are an asset

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork