Customer Operations Assistant role focusing on invoice approval and guiding clients through payment processes. Ensuring customer satisfaction in a hybrid fintech environment.
About the role
- Catalogue Operations Associate generating labelled data to enhance Deliveroo’s Machine Learning models. Collaborating with teams to improve accuracy and develop new models.
Responsibilities
- Work as part of our Catalogue Operations team
- Generate labelled data for Deliveroo’s Machine Learning and Generative AI models
- Assign items to our standardised Taxonomy
- Define the part of meal for an item
- Label the brand of an item
- Collaborate with product, machine Learning, and commercial teams to improve accuracy of existing machine learning models
- Help develop new models to enhance customer and partner experiences
Requirements
- Experience with spreadsheet software like Google Sheets
- Strong attention to detail and commitment to maintaining high standards
- Basic knowledge of food and retail items sold in Deliveroo markets
- Ability to understand patterns in data and recognise outliers
- Fluent in English and comfortable working with item information in other languages from Deliveroo’s markets (leveraging translation tools)
- Prior experience with data labelling, particularly for item classification (Nice to have)
- Experience with Looker (Nice to have)
- Basic understanding of machine learning and/or generative AI (Nice to have)
- Experience in quality control or assurance processes (QC/QA) (Nice to have)
Benefits
- healthcare
- well-being
- parental leave
- pensions
- generous annual leave allowances
- time off to support a charitable cause of your choice
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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