account-manager

We deliver Optasia, the AI Platform enabling financial access for the next billion customers. 

Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them accurate credit scoring for responsible financing decision-making. 

We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis.

Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets.

Operating since 2012 as Channel VAS and expanded in more than 30 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 88 million customers a month and had more than 560 million addressible subscribers in 2021, continuing to expand to new markets globally.

Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.

Optasia

• Manage a portfolio of assigned customer accounts, executing day-to-day commercial activities under the guidance of a Senior Customer Success Manager.
• Serve as the primary customer point of contact, ensuring timely communication, service quality, and responsiveness.
• Build and maintain effective working relationships with customer stakeholders to support account stability and satisfaction.
• Monitor account performance, KPIs, and service levels; identify risks and escalate issues as required.
• Support alignment of customer needs with agreed service objectives and commercial strategies.
• Assist with account optimization and growth initiatives through performance analysis and market awareness.
• Coordinate with internal teams to support contractual obligations and operational service delivery.
• Support billing, reconciliation, payment follow-ups, and SLA compliance activities.
• Prepare and deliver regular account performance and service reporting.
• Contribute to achieving service performance, operational, and financial targets.

Account Manager, Fintech

Account Manager managing telecom operator relationships for a global fintech firm. Empowering smarter lending decisions through AI-powered solutions in a hybrid role.

operations

Capi Money is a financial technology company that specializes in providing reliable international payment solutions for businesses in Africa. It allows importers to pay their international suppliers in major currencies such as EUR, USD, or GBP, with a focus on speed, security, and affordability. Through a user-friendly dashboard, clients can track payment progress in real-time and experience faster settlement of their invoices compared to traditional banks. Capi Money aims to streamline the payment process and enhance the financial capabilities of businesses across the continent.

Capi helps businesses in Africa pay their overseas suppliers. Importers of goods in Africa pay up to 10% to settle an invoice and wait weeks for the payment to arrive. We’re on a mission to give businesses in Africa the same price and speed as businesses expect in the US and Europe.

We're backed by Firstminute Capital, Y Combinator, General Catalyst, Raba, Kima Ventures, Africa Fintech Collective, Musha Ventures, Four Cities, former a16z and YC partners (including Paul Graham), scouts from a16z and Sequoia, and co-founders and operators from Onfido, Taptap Send, McKinsey, Earnest, GiveDirectly, and Turquoise Mountain

Capi Money

• Review and approve supplier invoices in line with Capi’s internal compliance approval guidelines
• Validate that invoices match the transaction details registered on the platform and flag discrepancies early
• Follow up with clients when issues remain unclear to them, to clearly explain required corrections and next steps
• Respond promptly and professionally to inbound customer queries about payments, invoices, and transaction status

Customer Operations Assistant

Customer Operations Assistant role focusing on invoice approval and guiding clients through payment processes. Ensuring customer satisfaction in a hybrid fintech environment.

• Respond promptly and professionally to inbound customer queries about payments, invoices, and transaction status.
• Guide clients through compliance and documentation requirements, explaining processes clearly and without jargon.
• Manage communications on stuck or delayed payments, coordinating with banking partners and internal teams to resolve issues quickly.
• Take ownership of enhanced due diligence cases, gathering information and ensuring full understanding of clients’ businesses.
• Maintain and improve customer-facing resources (FAQs, guidance documents) based on live feedback.
• Identify recurring pain points in customer journeys and propose improvements to processes and tools.
• Manage customer payments, including initiating payments, ensuring we have sufficient liquidity in the right places, and money is collected from customers on time.
• Troubleshoot and solve difficult payment issues, working directly with our customers and banks to resolve them.
• Respond to payment-related compliance queries from banks.
• Oversee liquidity on Africa-based bank accounts and collection channels, working with local partners to optimize working capital efficiency.
• Initiate and monitor settlement from local African accounts to trading partners, ensuring timely payments.

Customer Operations Associate

Customer Operations Associate with Capi ensuring seamless customer experience and managing client payment queries related to compliance in Douala.

• Build and grow trusted relationships with key corporate accounts, ensuring their long-term success
• Identify new opportunities within accounts to drive revenue growth and expand Capi’s footprint
• Act as the voice of the customer, bringing insights back to product and operations teams
• Go the extra mile to deliver localized solutions that meet client needs in a fast-changing market
• Track account performance, competitive dynamics, and ensure Capi’s value proposition stays sharp

Key Account Manager

Key Account Manager fostering relationships with corporate accounts to promote revenue growth. Supporting businesses in emerging markets with a focus on international supplier payments.

Hybrid Cameroon Jobs

Browse 4 hybrid opportunities hiring in Cameroon.

4 jobs found

Account Manager, Fintech

Optasia

Customer Operations Assistant

Capi Money

Customer Operations Associate

Capi Money

Key Account Manager

Capi Money