Customer Operations Support at PostFinance, ensuring effective processing of client orders and regulatory compliance. Collaborative role improving processes for a digital finance leader.
About the role
- Logistics Operations Professional at CEVA Logistics managing freight and transportation services in defense sector. Building client relationships and ensuring compliance with logistical documentation.
Responsibilities
- Provide high-quality service to meet customers' changing needs
- Establish and maintain a constructive relationship with clients
- Follow up on orders with various suppliers and relay information to the client
- Verify documentation and ensure it complies with requirements
- Issue necessary documentation in accordance with instructions and regulations
- Maintain certain reports (internal or external)
- Track shipments to their destination and inform the client of any developments
- Invoice according to the rates provided to the client
- Perform other tasks as assigned by the immediate supervisor
- Respond to various quotation requests (from clients and/or overseas partners)
- Provide innovative solutions to client(s)
- Respond to Requests for Quotation (RFQs) and other submission requests
- Work as part of a team and support colleagues during vacations and absences
Requirements
- DEC (Diploma of College Studies - Québec) or equivalent level of education
- 5 to 7 years in the transportation industry, including at least one year in freight forwarding
- Comfortable coordinating FCL, LCL, Breakbulk, RORO, airfreight and overland transport, including oversized, dangerous, and heavy cargo
- Strong attention to detail
- Ability to think creatively
- Proactive mindset and risk management capabilities
- Focus on safety and regulatory compliance
- Excellent customer service skills
- Ability to read, write and speak English and French
Benefits
- Competitive compensation package
- Comprehensive health and dental benefits
- Professional development opportunities
- Continuing education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Operations Support contributing to financial services at PostFinance. Handling client orders and ensuring compliance with regulations in a collaborative environment.
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