Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- Customer Support Associate role handling inquiries and support for Autodesk users. Engaging with users across multiple platforms to resolve issues and enhance user experience.
Responsibilities
- Support customers and internal users using Autodesk Construction Cloud suite on various platforms
- Perform front-line investigations into technical issues
- Manage requests and liaise with internal stakeholders
- Communicate daily with support teams and report issues
- Participate in support-related projects and utilize unique skillsets
Requirements
- Written Japanese language proficiency
- Exceptional written and verbal communication skills
- Proven track record of exceptional customer support experience
- Remarkable empathy and listening skills
- Attention-to-detail with an analytic and technical mindset
- Resourceful and able to tackle difficult questions independently
- Comfortable navigating a CRM
- Basic functionality understanding of Apple iOS, Android, and web browser platforms
- Experience with troubleshooting complex concepts for varying technical proficiencies
Benefits
- Annual cash bonuses
- Comprehensive benefits package
- Professional development opportunities
- Team collaboration events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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