Hybrid HR Operations Analyst – APAC

at AtkinsRéalis

• Job title: HR Operations Analyst – APAC
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Bangalore, India

About the role

• HR Operations Analyst providing effective HR support for employees and managers across global locations. Requires expertise in Workday, ServiceNow, and HR processes with 6-10 years experience.

Responsibilities

• Provide an effective and proactive HR support service to employees and managers located across the world.
• Understands the importance of accuracy and has high attention to detail.
• Driven, highly organized, can identify and focus on priorities and deliver to deadline.
• Resilient, can work under pressure, doesn’t show frustration, and lose composure when facing resistance.
• Customer-focused, passionate about meeting the requirements of internal and external stakeholders.
• Strong interpersonal skills; can build effective relationships with internal and external stakeholders at all levels.
• Confident, diplomatic, and tactful.
• Proactive, works effectively on own initiative and requires little guidance.
• Demonstrates high levels of confidentiality.
• Able to work with high levels of autonomy and as part of a team.
• Should have handled the employee life cycle management (Hire to Retire).
• Managing a variety of HR processes in accordance with regional policies and procedural guidelines (Asia Pacific/India).
• Demonstrate good proficiency in HR processes and standard operating procedures.
• Managing & Coordinating queries on Case management tool.
• Producing standard correspondence to employees & external parties.
• Liaising with employees, line managers and other HR colleagues.
• Working closely with the HR Community and COE’s.
• Proactively contributing to improvements within the department.
• Supporting the People’s Hub team with ad-hoc projects.
• Manage escalations, root cause analysis and provide it to Team Lead/Line manager.
• Process complex cases/transactions and be back up for the team.

Requirements

• Experience, preferably in a HR Shared Services function supporting UK/Middle East & Africa/US/Canada/Asia Pacific.
• Preference will be given to candidates with experience and knowledge on Workday and ServiceNow Applications.
• Good IT skills, particularly MS Word, Excel, Outlook.
• Fluent English - excellent verbal and written communication skills.
• Strong administrative ability, managing a complex and varied workload.
• Potential to develop as the team grows.
• Previous experience in a front-facing customer service role and/or project experience is desirable.
• Should be flexible to work in multiple shifts.
• Graduate or Postgraduate with minimum 6 - 10 years of experience in HR shared services or similar environment.

Benefits

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.