Director of Operations at Togwotee Mountain Lodge ensuring quality service and client satisfaction. Managing operations, staff development, and client relationships in a premier snowmobile destination.
Responsibilities
Maintain and follow all wage & hour compliance for local employees
Conduct all required new hire paperwork and maintain employee files for employees on-site
Coordinate payroll functions and check distribution
Assist leadership on special projects
Develops and maintains client relationships to grow base business and improve retention of account base
Accountable for business reviews and key interactions with key clients within the local market
Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers
Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel
Optimize core processes and positively influence client relationships and business opportunities
Owns and fosters effective communication at all levels of the organization
Ensures daily operations are maintained as scheduled.
Requirements
At least five years’ experience in operations management in a related field
Requires a bachelor's degree or equivalent experience
High energy level that is communicated to the team and exhibits a proven track record for growing business
Outstanding interpersonal and communications skills (both verbal and written)
Ability to lead in a diverse environment with a focus on client and guest service
Candidates must be available to work nights, weekends, and holidays as needed.
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