Director of Client Growth Enablement responsible for accelerating revenue growth and client retention at Apply Digital. Leading operational strategies to convert client intelligence into measurable impact.
Responsibilities
Establish and lead the Client Growth Enablement Office (CGEO) under Client Services to operationalize account growth, retention, and expansion.
Build frameworks that identify, activate, and track client growth opportunities across Strategic, Enterprise, and High-Growth tiers.
Partner with Client Partners to co-develop account expansion plans and quarterly growth reviews (QBR+).
Translate client insights, delivery data, and satisfaction metrics into actionable commercial strategies.
Introduce AI-enabled playbooks and automation frameworks that scale growth motions and reduce manual friction in forecasting, reporting, and enablement.
Champion a modern, innovation-forward approach to client growth, integrating emerging technologies, automation, and digital tooling that accelerate decisioning and insights.
Requirements
10+ years of experience in client services, revenue enablement, account strategy, or digital transformation consulting for top-tier agency/services firm.
Proven success in driving revenue growth through existing client relationships in a digital agency, consulting, or technology services environment.
Strong understanding of B2B sales cycles, account-based growth strategies, and the interplay between client success, marketing, and business development.
Expert-level proficiency in HubSpot, including automation, lifecycle workflows, predictive scoring, reporting, and custom object development.
Proven experience leading AI-enabled transformation, digital automation, or innovation initiatives within GTM, client enablement, or commercial operations.
Demonstrated ability to evaluate, implement, and optimize modern technology stacks including CRM, workflow automation, AI content generation, predictive analytics, and customer intelligence platforms.
Exceptional communication and relationship management skills, with the ability to collaborate across C-level stakeholders.
Data-driven and commercially minded, with a bias for measurable results.
Strong presentation and storytelling ability, comfortable leading client and executive-level discussions.
Commercially Fluent: Understands how delivery, client success, and marketing contribute to P&L performance.
Client-Centric: Obsessed with helping clients achieve measurable outcomes and growth.
Strategic Operator: Balances vision with execution and can operationalize frameworks into repeatable motion.
Collaborative Leader: Builds trust and drives accountability across matrixed teams.
Data-Informed Storyteller: Uses insights to build compelling business narratives and revenue cases.
Benefits
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
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