IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
&E
Hybrid IT Infrastructure Analytics Specialist – ClaudeAI, CoPilot, PowerBI, ITIL
Posted 3 days ago
About the role
- Build and maintain dashboards using Power BI or code-based tools (Python ,PHP)
- Use AI tools (Copilot, Claude Code) to accelerate dashboard development and data analysis
- Create executive KPI reports and operational summaries (daily/weekly/monthly)
- Gather and document complex reporting requirements from business stakeholders
- Present data insights and recommendations to technical teams and senior leadership
- Monitor infrastructure metrics: MTTA, MTTR, SLA/OLA adherence, ticket trends
- Apply ITIL processes (Incident, Problem, Change Management)
Requirements
- Power BI (data modeling, DAX, Power Query) **OR** Python/PHP for dashboard development
- Excel (pivot tables, charts, data analysis)
- AI tools experience (Copilot, Claude AI) for code generation and analysis
- Excellent English communication (written and verbal)
- Ability to explain technical concepts to non-technical audiences
- Strong presentation skills for senior leadership
- Stakeholder management and requirement gathering experience
- ITIL v3/v4 certification or demonstrable knowledge
- Familiarity with cloud platforms (especially AWS)
- Strong analytical and problem-solving abilities
Benefits
- We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
- We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
PT
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