IT Support Engineer maintaining Wi - Fi networks and managing endpoints at a fast - growth dental AI startup. Collaborating with engineering teams to scale IT systems effectively.
About the role
- Junior Technical Support Analyst providing customer support via chat at AMLabs, enhancing autonomous grocery store solutions since 2011.
Responsibilities
- Provide customer support via online chat and deliver technical support for our services to clients.
- Act as an intermediary between different departments, promoting collaboration and implementing improvements focused on the customer experience.
- Control and monitor all service protocols to ensure compliance and process efficiency.
- Identify and resolve conflicts using a proactive approach to ensure customer satisfaction.
- Analyze and propose improvements to existing processes to optimize operations and improve service quality.
Requirements
- Prior experience in technical support and/or experience with Help Desk, ERP software, and electronic equipment is desirable.
- Currently pursuing a technical or higher education degree is preferred.
- Knowledge of customer service management tools.
Benefits
- Eligible for the Partnership program: At AMLabs, high-performing employees have the opportunity to become company partners, sharing in the company's results and growth.
- Flash Benefits Meal Voucher: More than a benefit — an incentive. Our meal voucher is attractive and flexible for you to use as you prefer.
- Flash Benefits Mobility Allowance or Transportation Voucher: For commuting to AMLabs Tower on in-office days.
- Health insurance, dental plan, and life insurance: So you can take care of yourself without worry, with full coverage and no payroll deductions.
- Bonus program: We grow together! We offer biannual awards based on the impact on the company's cash flow and alignment with our culture.
- Parents and children: Childcare or babysitting assistance to help care for your most precious ones.
- Gympass: So you can exercise and take care of your physical health at various gyms wherever you are.
- We also partner with SESC — you and your family can enjoy gyms, holiday camps, shows, and cinemas at very affordable prices.
- Spaces for Integration and Connection: We believe great ideas come from time spent together! At AMLabs Tower you'll find dedicated spaces to strengthen our culture and encourage idea sharing, such as:
- A relaxation area with beanbags and video games, pool table, table tennis, and foosball.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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