IT Support Engineer maintaining Wi - Fi networks and managing endpoints at a fast - growth dental AI startup. Collaborating with engineering teams to scale IT systems effectively.
About the role
- Technicien support N1 et N2 dans une entreprise aidant à la transformation digitale. Assurant le support utilisateurs sur site et prenant en charge les demandes via GLPI.
Responsibilities
- Provide on-site user support at Level 1 and Level 2
- Handle requests via GLPI
- Triage, diagnose and resolve incidents
- Prioritize requests according to their criticality
- Reduce ticket backlog
- Ensure proper classification, traceability and updating of tickets
- Dispatch or escalate incidents to the appropriate teams
- Work on: Windows workstations, Microsoft 365, networking (Wi‑Fi, VPN, connectivity), Active Directory, peripherals, and business applications
- Centralize and structure technical documentation
- Write procedures and resolution guides
- Contribute to the continuous improvement of processes and the use of GLPI
Requirements
- Degree in IT (equivalent to Bac+2/Bac+3 — e.g., BTS SIO, DUT, Professional Bachelor's, or equivalent)
- Intermediate English (B1/B2)
- Minimum 5 years' experience in IT support (Level 1/Level 2)
- Skills: Windows support, Microsoft 365, basic networking knowledge, basic Active Directory administration, experience with an ITSM tool (GLPI preferred)
- Qualities: service-oriented, meticulous, organized, autonomous, proactive, able to handle a high volume of requests, good interpersonal skills
Benefits
- 75% of public transport costs covered
- RTT (additional compensatory time off)
- Profit-sharing
- Works council (CSE)
- Meal vouchers (tickets restaurants)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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