About the role

IT Support Engineer responsible for managing user support tickets and resolving incidents efficiently. Collaborating with Systems Engineers and maintaining IT functionality primarily in a hybrid work environment.

Responsibilities

You capture, qualify and triage incoming tickets quickly and accurately, ensuring efficient follow-up and processing.
You independently and solution-orientedly handle incidents as part of 1st Level Incident Management so that our users can resume work as quickly as possible.
For more complex issues, you hand cases over to our Systems Engineers and remain a reliable contact closely involved in the process.
By performing standard changes within the scope of the Service Desk & Onsite Support team, you actively contribute to the stability of customer environments.
You are responsible for maintaining and administering user and computer accounts, access rights and applications, ensuring IT systems remain functional.
As a communicative hub, you keep our users transparently informed about the status of their requests, building trust and satisfaction.
During on-site assignments—whether for planned support days or short-notice ad-hoc jobs—you present yourself professionally and turn customers into true fans.
As the first point of contact in the Service Desk, you are available to users by phone and email and ensure smooth operations in shift coverage (Monday to Friday, 07:00–18:00).

You have completed vocational training as an IT professional (Informatiker EFZ) or, as a lateral entrant, possess equivalent professional experience.
You have professional experience as a Supporter, Support Engineer or Operations Engineer in the 1st- and 2nd-level area—ideally with an IT service provider.
Your IT knowledge is broadly based, particularly within the Microsoft systems environment.
You are proficient with Windows operating systems, Microsoft Office products, Microsoft 365 and common standard software.
You also bring knowledge of Windows Server and its roles/functions, Active Directory, Exchange Server, Citrix and networking concepts.
German is your native language and you have good English skills.
You enjoy direct customer contact and demonstrate a strong service-oriented mindset.
High resilience and flexibility are among your strengths, as is excellent self-organization.
You exhibit a sense of responsibility and reliability.
A category B driving license is mandatory.

You will join a company culture based on our values of humanity, competence and enthusiasm — here, people come first.
You will be part of a dynamic, collegial team of 140 employees—teamwork, mutual support and individual strengths matter here.
You will find an attractive and exciting scope of work with plenty of room for initiative—taking responsibility and shaping things is encouraged.
We offer flexible working arrangements to help you balance your professional and private life.
You will work in modern office premises with ergonomically equipped workstations—so you can feel comfortable and stay focused.
With forward-looking social benefits we provide financial security—we cover 55% of your pension fund contribution and pay the premium for daily sickness benefit insurance.
Your development matters to us—we support your further training and actively accompany you on your career path.
We value your performance—benefit from attractive fringe benefits such as free parking, a birthday gift and special partner discounts.