Hybrid Senior IT Support Engineer

at VideaHealth

• Job title: Senior IT Support Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: $135,000 - $165,000 per year
• Degree requirement: No Education Requirement
• Tech skills: DNS, MacOS, TCP/IP
• Location requirements: Hybrid, Boston, United States

About the role

• IT Support Engineer maintaining Wi-Fi networks and managing endpoints at a fast-growth dental AI startup. Collaborating with engineering teams to scale IT systems effectively.

Responsibilities

• Own and maintain our office Wi-Fi networks, ensuring reliable, secure, and high-performance connectivity across all spaces
• Monitor network health, troubleshoot issues proactively, and plan for capacity as headcount grows
• Manage VPN, firewall configurations, and network segmentation in collaboration with Security and Engineering teams
• Manage the full lifecycle of company laptops (Mac and/or PC): procurement, imaging, configuration, deployment, and retirement
• Administer our MDM platform (Mosyle) to enforce device policies and maintain compliance
• Maintain hardware inventory and ensure equipment is always ready for new hires
• Own the setup, maintenance, and reliability of conference rooms and A/V equipment
• Help troubleshoot video conferencing tools (Zoom, Google Meet, etc.) to ensure a smooth hybrid meeting experience
• Evaluate and implement improvements to our meeting room technology as we expand
• Manage user provisioning and deprovisioning across our SaaS stack (Google Workspace, Slack, Zoom, and others)
• Partner with HR and Operations to build and maintain efficient onboarding and offboarding process
• Own identity and directory management through Google Workspace while maintaining least-privilege access
• Partner with Engineering on infrastructure areas such as networking, security tooling, and developer tooling
• Work with Operations to ensure IT readiness for new hires, office changes, and company events
• Document systems, processes and runbooks so knowledge is accessible and shared

Requirements

• 5+ years of experience in an IT or systems administration role, ideally at a startup or high-growth environment
• Hands-on experience with macOS and/or Windows endpoint management and modern MDM platform
• Strong understanding of network fundamentals (Wi-Fi, TCP/IP, DNS, DHCP, VLANs, VPNs)
• Experience managing SaaS provisioning, particularly with Google Workspace
• Familiarity with A/V systems and conference room technology (Zoom Rooms, PA Systems, Microphones, Google Meet hardware, etc.)
• A proactive approach to identify and resolving issues
• Strong communication skills and the ability to explain technical concepts to non-technical colleagues
• Organized and thoughtful about documentation and process

Benefits

• Competitive compensation and meaningful equity
• Unlimited PTO
• 100 percent company-paid dental and vision coverage
• The opportunity to work on AI that is actually used every day
• A team of thoughtful, driven people who genuinely care