Customer Success Manager ensuring engagement and satisfaction of clients using behavioral health software solutions. Responsible for customer retention, satisfaction, and collaboration across departments.
About the role
- Customer Success Manager enhancing client relationships and developing growth strategies in a hybrid role. Engage with clients to drive satisfaction and success with AI-based solutions.
Responsibilities
- You independently organize and document customer meetings, including kick-offs, regular Jour Fixes (status meetings), and follow-ups
- You act as the primary point of contact for our customers, ensuring questions are answered and issues are reliably resolved
- You manage and prioritize multiple customer topics simultaneously and keep track of their deadlines
- You guide customers through a smooth onboarding process and ensure our product is presented, understood, and used optimally
- You proactively analyze customer needs and ask targeted questions to identify opportunities, strengthen long-term relationships, and help customers get the most out of amber
- You are responsible for upsell opportunities by demonstrating the added value of our solution and motivating customers to adopt additional features, connectors, and licenses
- You develop concepts and processes to make customer support more efficient and work on automations as well as the further development of our CRM system
Requirements
- You have experience in direct customer contact and know how to build and maintain relationships on an equal footing
- You work proactively and take responsibility by organizing appointments yourself and reliably keeping them
- You can effectively prioritize tasks while maintaining an overview to provide the best possible support to our customers
- You are a strong communicator and convey both technical content and AI best practices clearly and solution-oriented
- You ask questions actively, contribute to critical processes, and engage proactively in customer conversations to act as an effective facilitator—especially during key phases like kick-offs
- You speak fluent German and English to provide the best possible support to our customers
- You have a good sense for customer needs and derive appropriate measures for retention and upselling
Benefits
- Workations — As you will be working in an international team, our workations have so far always been international 🏖️
- Attractive, performance-based compensation with a substantial fixed salary component and an additional variable bonus 💰
- We support your personal development through training and give you room for personal responsibility
- Work flexibly — whether from home or from one of the coolest co-working spaces in Aachen (the Digital Church) or in Cologne, whenever it suits you
- We cover your Germany job ticket so you can travel flexibly
- A team of motivated people who are eager to make AI solutions accessible to medium-sized companies
- Work with the latest technologies & tools 🔨
- With us you'll have the chance to take responsibility from day one, actively shape our customer strategies, and play a decisive role in the success of an innovative AI product
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
CRM & Automation Specialist at REGION10 GROUP GmbH enhancing internal systems. Driving process improvements using HubSpot, Make.com, and n8n for multiple departments.
Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.