Client Success Manager driving client satisfaction and solution adoption for fintech solutions. Collaborating with teams to achieve business goals and minimizing churn risk across client relationships.
About the role
- CRM Specialist developing strategies for user engagement and retention at a Portuguese online gaming brand. Analyzing performance data and collaborating with cross-functional teams for optimization.
Responsibilities
- Join the client’s Team for a Portuguese online gaming brand.
- Develop CRM strategies to improve user engagement and retention.
- Analyze campaign performance data for optimization.
- Collaborate with cross-functional teams to enhance product offerings.
Requirements
- Bachelor’s degree in **Marketing, Management Informatics, Engineering**, or a related field.
- Minimum of **2 years of experience** in CRM-related roles.
- Strong knowledge of **conversion, retention, and reactivation indicators**.
- Strong analytical and critical-thinking skills for evaluating campaign performance and results.
- Advanced proficiency in **Excel**.
- Experience in managing web-based products (valued).
- Experience in the **Gaming industry** (valued).
- Knowledge of **IMS tools**.
- **Fluent English**, spoken and written.
Benefits
- Employment Contract;
- Salary Range: 1.500€ – 2.000€ Gross/Month;
- Performance Bonus;
- Meal Card;
- Hybrid work (Espinho).
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