PA
papernestCustomer Care Expert – CDI
Customer Care Expert managing client inquiries and providing solutions for Papernest. Interacting via phone, email, and chat in a dynamic, hybrid environment.
About the role
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Learn and use new software to complete multiple tasks.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Requirements
- Must be 18 years of age or older with a high school diploma or GED
- Prior customer service experience preferred
- Ability to type a minimum of 40 wpm
- Must be willing to work every other weekend (Saturday and Sunday)
- Must be able to work holidays
- Ability to make a 6 month commitment to work here
- Must be able to pass a 2 week fully-paid training class
- Must be able to pass a pre-employment drug test and background check.
Benefits
- Flexible scheduling
- Growth opportunities
- Full Benefits package for full-time
- Tuition reimbursement up to $1,000+/year
- Free mental health assistance & 401k match for all team members!
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