Customer Experience Associate providing customer service and financial transactions for TD Canada Trust. Supporting diverse customer needs and enhancing their banking experience in Quebec.
About the role
- Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests.
- Managing all internal processes related to customer orders.
Requirements
- Order entry - ensure the sales order correctly reflects the customer’s requirements and the order is priced correctly.
- Respond promptly to customer inquiries, concerns & requests.
- Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required.
- Generate corrective action reports; maintain up-to-date log of customer complaints.
- Coordinate returns; prepare samples; investigate & report on shipping problems; prepare debit/credit requests; review NCPRs for internal action.
- General office duties and other communications, reports and follow-up.
- Complete customer surveys annually & for Management Review.
- Periodically audit shipping and receiving process.
- Maintain Current Item and Customer information in QAD system, FA reports, and Sales Order output.
- Direct customer contact and maintenance of inside sales for designated customers and product lines.
- Manage customer database; maintain files.
- Invoicing and credits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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