Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
BC
Onsite Customer Service Representative – Enteral
Posted 22 hours ago
About the role
- Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support
- Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs
- Process physician orders, verify insurance, and ensure orders are complete and ready to go
- Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction
- Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly
- Resolve concerns, answer questions, and make sure patients feel cared for every step of the way
- Work with internal teams to keep communication flowing and patient care seamless
Requirements
- High School Diploma or equivalent
- At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!
- Enteral experience required
- Strong verbal & written communication skills
- Proficient in using computers and managing data
- Experience with multi-line phone systems
- Highly organized and detail-oriented
- Calm under pressure and compassionate with every caller
Benefits
- Competitive pay 💰
- Full benefits: Medical, Dental, Vision & Life Insurance 🏥
- Paid time off + floating holiday 🌴
- 401(k) Retirement Savings Plan 💸
- Training and growth opportunities 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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