Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product-related issues in a hybrid work environment.
Responsibilities
- Triage customer chat requests and help desk tickets for Mindex product applications including server and/or database troubleshooting (errors, profiling, etc.)
- Troubleshoots Mindex product applications, server and database related tickets and escalates to Senior team members when further investigation and documentation is required.
- Works with customers to document and reproduce issues; documents the scope and customer criticality of issues identified as defects/bugs.
- Creates and executes SQL scripts and performs data manipulation (insertions, updates, and deletions) for troubleshooting purposes.
- Assists in the deployment of custom reports and procedures.
- Monitoring the Helpdesk ticketing system for Mindex product issues and trends, and collaborating with team members, training, and leads to develop documentation (e.g. FAQ)
- Identifies product application, server, and database related trends in support issues and suggests product enhancements that will facilitate improved service.
- Contributes to the management of critical incidents as needed to drive towards a solution or de-escalation of the incident, providing updates to internal and external stakeholders.
- Contributes to development, planning and execution of departmental goals (OKR) and initiatives.
- Assisting with customer meetings and attending conferences as a subject matter expert.
- Act as the primary point of contact for assigned customers, as needed.
Requirements
- Excellent technical troubleshooting and documentation skills
- Advanced SQL Querying (SELECT, INSERT, UPDATE, DELETE with subqueries, temp. tables, cursors, functions, etc.)
- A natural curiosity and willingness to learn
- Strong initiative and follow-through skills
- Strong focus on exceptional customer service
- Stellar communication skills; ability to communicate at all levels within an organization
- Highly organized and accurate
- Bachelor's degree, or a combination of education and relevant work experience (preferably in a K-12 educational setting)
- Experience providing technical support for a software product, preferably educational software (K-12)
Benefits
- Health insurance and telemedicine
- Paid holidays
- Paid time off
- 401k retirement savings plan and company match
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance and AD&D insurance
- Paid family leave
- Employee assistance program
- Pre-tax flexible spending accounts
- Health reimbursement account
- **Mindex Perks**
- Tickets to sporting events
- Teambuilding events
- Holiday and celebration parties
- **Professional Development**
- Leadership training
- License to Udemy online training courses
- Growth opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.