Customer Service Representative assisting veterinary clinics with aftercare services. Building relationships with clinic staff and families while ensuring compassionate care for pets and their owners.
About the role
- Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product-related issues in a hybrid work environment.
Responsibilities
- Triage customer chat requests and help desk tickets for Mindex product applications including server and/or database troubleshooting (errors, profiling, etc.)
- Troubleshoots Mindex product applications, server and database related tickets and escalates to Senior team members when further investigation and documentation is required.
- Works with customers to document and reproduce issues; documents the scope and customer criticality of issues identified as defects/bugs.
- Creates and executes SQL scripts and performs data manipulation (insertions, updates, and deletions) for troubleshooting purposes.
- Assists in the deployment of custom reports and procedures.
- Monitoring the Helpdesk ticketing system for Mindex product issues and trends, and collaborating with team members, training, and leads to develop documentation (e.g. FAQ)
- Identifies product application, server, and database related trends in support issues and suggests product enhancements that will facilitate improved service.
- Contributes to the management of critical incidents as needed to drive towards a solution or de-escalation of the incident, providing updates to internal and external stakeholders.
- Contributes to development, planning and execution of departmental goals (OKR) and initiatives.
- Assisting with customer meetings and attending conferences as a subject matter expert.
- Act as the primary point of contact for assigned customers, as needed.
Requirements
- Excellent technical troubleshooting and documentation skills
- Advanced SQL Querying (SELECT, INSERT, UPDATE, DELETE with subqueries, temp. tables, cursors, functions, etc.)
- A natural curiosity and willingness to learn
- Strong initiative and follow-through skills
- Strong focus on exceptional customer service
- Stellar communication skills; ability to communicate at all levels within an organization
- Highly organized and accurate
- Bachelor's degree, or a combination of education and relevant work experience (preferably in a K-12 educational setting)
- Experience providing technical support for a software product, preferably educational software (K-12)
Benefits
- Health insurance and telemedicine
- Paid holidays
- Paid time off
- 401k retirement savings plan and company match
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance and AD&D insurance
- Paid family leave
- Employee assistance program
- Pre-tax flexible spending accounts
- Health reimbursement account
- **Mindex Perks**
- Tickets to sporting events
- Teambuilding events
- Holiday and celebration parties
- **Professional Development**
- Leadership training
- License to Udemy online training courses
- Growth opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Support Specialist for Coda managing inquiries via multiple digital platforms. Collaborating with teams to deliver efficient solutions while contributing to client success.
Customer Service Representative providing exceptional service at H&S Energy gas station. Handling cashiering, store presentation, and maintaining customer satisfaction as a front - line staff member.
Customer Service Representative supporting daily store operations for H&S Energy. Responsible for cashiering, maintaining store presentation, and fostering a positive customer environment.
Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
Customer Support Specialist at Uline providing exceptional customer service through order processing and inquiries. Collaborating with clients via phone, email, and chat to ensure satisfaction.
Customer Service Representative at Uline processing orders and inquiries and assisting customers through various communication channels. Ensuring customer satisfaction and becoming a product expert to answer queries effectively.
Bilingual Customer Support Specialist managing customer orders and inquiries for Uline. Ensuring high - quality service through effective communication and problem - solving skills.
Bilingual Customer Support Specialist at Uline delivering outstanding service and support to customers. Handling orders and inquiries effectively via multiple communication channels.
Customer Service Representative at Uline handling customer orders and inquiries in a collaborative call center. Communicating through various channels while being a product expert.