Hybrid Customer Care Specialist

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About the role

  • Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
  • Develop low value, new and/or inactive customers.
  • Build and foster effective customer relationships and sales opportunities.
  • Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs.
  • Navigate and research information within company ERP and CRM systems to check product price and availability.

Requirements

  • minimum of 2 years of experience in inside sales, customer support, or a related role
  • expertise in cold calling techniques
  • solid understanding of the material handling and industrial parts industry
  • excellent relationship-building skills
  • proficiency in leveraging ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems

Benefits

  • tuition reimbursement
  • dollar for dollar 401(k) match up to 6%
  • Hybrid work schedule
  • Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.

Job title

Customer Care Specialist

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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