Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- New Customer Care Specialist at TVH focusing on customer connections and uncovering sales opportunities in the material handling industry. Responsibilities include developing customer relationships and navigating ERP/CRM systems for sales growth.
Responsibilities
- Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
- Develop low value, new and/or inactive customers.
- Build and foster effective customer relationships and sales opportunities.
- Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs.
- Navigate and research information within company ERP and CRM systems to check product price and availability.
Requirements
- minimum of 2 years of experience in inside sales, customer support, or a related role
- expertise in cold calling techniques
- solid understanding of the material handling and industrial parts industry
- excellent relationship-building skills
- proficiency in leveraging ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems
Benefits
- tuition reimbursement
- dollar for dollar 401(k) match up to 6%
- Hybrid work schedule
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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