Lead global customer engagement and digital content strategy within Digital Human Health. Oversee campaign orchestration and optimize marketing technology stack for a cohesive customer experience.
About the role
- Under the direction of the Branch Manager and Assistant Branch Manager, the Customer Service Supervisor is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers.
- Understand customers’ needs, which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals.
- Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers while conducting the accurate processing of various customer transactions.
- Coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems, or referring customers to the appropriate personnel.
- Responsible for the daily control of the branch’s main vault, distributing and receiving cash to/from the staff.
- Demonstrates a willingness to do more than is required or expected by embracing the Bank’s mission statement and core values, which will improve results and morale as well as create new opportunities.
Requirements
- Minimum 1- year experience as a teller in a bank or other financial institution.
- Strong supervisory and interpersonal communications skills.
- A thorough understanding of teller operations.
- Professional telephone communications skills.
- Enthusiastic, customer- focused team player.
- Organized and dependable.
- Good knowledge of bank terminology, products and services.
- Skilled in typing and general use of office equipment.
- Ability to work accurately with figures and to perform detailed work.
- Positive and helpful attitude.
- Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).
- Personal transportation required for security purposes.
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