Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Client Support Specialist managing client relationships and service delivery for Registered Agent products. Position located in Frisco, Texas, with hybrid work options.
Responsibilities
- Establishes a professional and trusting relationship with clients
- Effectively represents the Company's products and services using technical, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation
- Manages the delivery of products and services from needs analysis to close
- As needed, maintains the client’s entity management application
- Ensures that clients’ service orders are accurately communicated, tracked, and executed
- Communicates initial service transition requirements, and manages onboarding steps until client is “live”
- Identifies trends and additional service opportunities
- Serves as a conduit to internal business units and identifies opportunities to improve service delivery
- Maintains functional knowledge of Computershare’s processes, systems, products and services and communicate enhancements and modifications to clients
- Be an ambassador for Computershare within the industry
Requirements
- A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
- Ability to absorb product knowledge quickly and process information to apply to client needs
- Able to make sound business decisions and exercise discretion and judgment
- Experience generating add-on sales revenue preferred
- Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Benefits
- Paid parental leave
- flexible working
- caring and inclusive culture.
- Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.
- Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
- Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
- Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.