As a Technical Customer Advisor, provide support for cloud telecommunications and IT Security services in a renowned IT sales company. Engage with customers through technical inquiries and foster relationships.
About the role
- Account Manager at Becklar delivering exceptional customer service and technology training to dealers. Collaborating across departments to improve operational efficiency and dealer satisfaction.
Responsibilities
- Work on a daily basis with the dealers to meet their needs
- Gather data, information, and trends to create presentations
- Drive process improvement to implement new procedures and technology
- Work with various departments to isolate and correct any issues
- Assist with procedure and protocol changes
- Set up and deliver reports for dealer use
- Assist with implementing new accounts
- Test and integrate new devices
- Provide excellent customer service at all times
- Ensure that the dealer has a full understanding of the services
- Set up regular meetings with the dealers
- Travel to events and tradeshows as needed
Requirements
- No discipline past a written warning
- Bachelor's degree preferred
- Strong interpersonal skills
- Self-manage with moderate supervision
- Solve problems effectively
- Strong attention to detail
- Ability to use a personal computer and software applications
- Proactively and independently solve procedural and technical problems
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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