Hybrid Marketing and Client Relations

at Agência F2F

• Job title: Marketing and Client Relations
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Account Manager managing client relationships at F2F, a marketing agency leveraging AI in their strategies. Responsibilities include project management, client communication, and process optimization.

Responsibilities

• Provide direct client service and maintain client relationships.
• Organize and manage schedules, scopes, and deliverables.
• Manage tickets, giveaways, and related operational requests.
• Collect, analyze, and convert feedback into actionable insights.
• Identify opportunities to optimize daily processes.
• Connect internal and external teams, ensuring smooth communication.
• Perform tracking and follow-ups using Excel.
• Work responsibly and autonomously in a remote environment.

Requirements

• Provide direct client service and maintain client relationships, ensuring clear, concise communication aligned with management expectations.
• Organize and manage schedules, scopes, and deliverables, ensuring deadlines and priorities are met in a dynamic environment.
• Manage tickets, giveaways, and related operational requests with accuracy, control, and organization.
• Collect, analyze, and convert feedback into insights for continuous improvement of the client experience.
• Identify opportunities to optimize day-to-day processes and proactively propose solutions.
• Connect internal and external teams, ensuring smooth communication and clarity in delivery stages.
• Maintain controls, spreadsheets, and follow-ups using Excel or similar tools.
• Work with responsibility, autonomy, and a collaborative attitude in a remote environment.
• Previous experience in operational management (tickets, giveaways, logistics, or similar routines).
• Experience in client service and relationship management with multiple stakeholders.
• Proven track record in process improvement and internal organization.
• Familiarity with fast-paced environments and handling multiple simultaneous demands.
• Proactive, organized profile with a focus on efficiency and client satisfaction.

Benefits

• 23 paid business days of time off per year, distributed across the calendar.
• Autonomy in task execution, with room to propose ideas and grow.
• Hybrid model (on-site twice a week in São Paulo, SP).
• PJ contract (independent contractor), delivery-focused.
• Access to the InquietaMENTE Knowledge Track.
• Partnership with Conexa, a mental health and emotional well-being platform, including 2 free monthly sessions with psychologists and 2 with nutritionists.
• Partnership with Wellhub (Gympass) to support your physical health and quality of life.