Inside Sales Representative on Industrial Inside Sales Team providing customer support and managing assigned accounts. Focusing on customer engagement and driving growth through exceptional service.
About the role
- Consultor de Vendas atendendo leads gerados na Afya, focado na experiência do cliente e na conversão.
Responsibilities
- Attend to generated leads, preferably by phone, and via the other communication channels used by the company (to handle student requests and complete the sale);
- Act in compliance with legal requirements and adapt to internal policies by actively participating in trainings and reporting any challenges. Protect the confidentiality of information in accordance with Afya’s code of ethics and the LGPD;
- Interact and negotiate with prospective clients in a personalized manner (understanding each person’s profile, pain points, and needs), aligning Medcel’s products and services to client needs to drive conversions and customer satisfaction, as well as to meet department targets for student numbers and product mix;
- Provide feedback into Afya’s system with information about the client, including expectations and/or negative experiences with Afya’s products and/or services, contributing to Afya’s continuous improvement;
- Ensure a fast and accurate response to interested clients, logging all activities such as emails and calls in the CRM system to maintain control of the customer relationship;
- Maintain follow-up on opportunities and contacts (through Salesforce tasks and WhatsApp Business tools) to maximize sales effectiveness.
Requirements
- Bachelor’s degree completed or in progress;
- Microsoft Office;
- Experience with CRM systems;
- Knowledge of sales techniques;
- Previous experience in the role;
- Knowledge of education sales is desirable;
- Availability to work 08:00–18:00 Monday to Thursday, 08:00–17:00 on Friday, and rotating Saturday shifts.
Benefits
- Meal/food allowance;
- Flexible hours and location arrangements (for remote positions);
- Tech Coins for specific positions (credits via Flash Card to use as desired);
- Gympass / Wellhub;
- Psicologia Viva (online platform for consultations with psychologists and nutritionists);
- Health and dental insurance;
- Life insurance;
- Extended parental leave (up to 6 months for mothers and 20 days for fathers);
- Rede D’Or: support and important information for maternal and baby health with a network of accredited nurses;
- Partnership with the local SESC (varied programming in education, health, culture, leisure and social assistance);
- Birthday Day Off (one day off to take on your birthday or during your birthday month).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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