Clinical Relations Partner improving patient care quality and experience at Intermountain Health by managing complaints and quality improvement initiatives. Coaching caregivers in service recovery and compliance management.
About the role
- Join Affinity Water as a Change & Innovation Partner driving business change and championing innovation. Focused on delivering impactful projects in the water sector while engaging with external partners.
Responsibilities
- Driving business change
- Partner with Asset Strategy and Capital Delivery teams to identify and prioritise change
- Lead and deliver business change and transformation projects, end-to-end
- Create clear change roadmaps and keep momentum moving
- Facilitate workshops, interviews and problem-solving sessions with stakeholders (including senior leaders)
- Track benefits, manage risks, and ensure changes are embedded and deliver real value
- Bring structure, pace and clarity to complex change initiatives
- Leading innovation & external engagement
- Act as a representative of Affinity Water across the wider water sector and innovation community
- Build and maintain relationships with partners, suppliers, regulators and industry bodies
- Identify innovation opportunities and help position Affinity Water at the forefront of new ideas
- Lead and support Ofwat Innovation Fund bids, from shaping ideas through to submission
- Attend and contribute to industry forums, events and networks
- Make sure we’re talking to the right people, at the right time, about the right things
Requirements
- Strong project management experience — delivering business change or transformation projects
- Experience working in complex organisations (sector experience doesn’t have to be water)
- Comfortable working across both structured delivery and less defined innovation work
- Ability to flex between Agile and Waterfall approaches
- Experience of working with multiple stakeholders at different levels
- Project management qualifications (e.g. APM, PRINCE2, Agile, Lean, Six Sigma) are welcome, but experience is essential
- You don’t need water industry experience — if you bring strong project delivery skills, organisational change experience, and the right energy, we want to hear from you!
Benefits
- Car allowance
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
- Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria.
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