Hybrid Customer Success Manager

at Aerobotics

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Valencia, Spain

About the role

• Customer Success Manager helping fruit producers in Spain maximize value from AI-driven insights. Building relationships and overseeing onboarding processes to improve yield performance.

Responsibilities

• Develop and maintain strong relationships with growers and fruit-buying companies in the region.
• Act as a key point of contact for customers, ensuring they maximise the value of our technology.
• Conduct regular check-ins with customers to review their use of our products and provide strategic guidance.
• Identify customers with a Churn Risk and set up a rescue plan with the broader team.
• Identify opportunities to expand with existing customers and put together a plan to execute.
• Ensure effective external and internal communication with customers and teams across regions.
• Oversee the end-to-end onboarding process for new and existing clients in Spain.
• Ensure that customer accounts are set up and configured correctly.
• Use CRM to track onboarding tasks and customer engagement.
• Proactively address any issues or concerns raised by customers, ensuring timely resolution.
• Collaborate with internal teams to resolve customer challenges and improve processes.
• Monitor customer health and intervene proactively to prevent churn.
• Maintain accurate records of customer interactions and activities.
• Generate and analyse reports on key customer success metrics, such as time to value, expansion available and customer satisfaction scores.

Requirements

• Bachelor's degree or equivalent experience in customer success, business, or a related field.
• 3+ years of experience in Customer Success, Account Management or Business Development in Spain, preferably in the technology or agricultural sectors.
• Strong communication and interpersonal skills, with an ability to build and maintain relationships.
• Excellent attention to detail and proactive problem-solving skills.
• Customer-centric approach to all interactions.
• Proficiency with CRM software and customer success tools (e.g., Salesforce).
• Ability to work independently and manage multiple priorities in a remote work environment.
• Willingness to travel frequently with customers in person.
• Fluency in Spanish and English.

Benefits

• Professional development opportunities
• Flexible working arrangements