Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
About the role
- Customer Success Manager helping fruit producers in Spain maximize value from AI-driven insights. Building relationships and overseeing onboarding processes to improve yield performance.
Responsibilities
- Develop and maintain strong relationships with growers and fruit-buying companies in the region.
- Act as a key point of contact for customers, ensuring they maximise the value of our technology.
- Conduct regular check-ins with customers to review their use of our products and provide strategic guidance.
- Identify customers with a Churn Risk and set up a rescue plan with the broader team.
- Identify opportunities to expand with existing customers and put together a plan to execute.
- Ensure effective external and internal communication with customers and teams across regions.
- Oversee the end-to-end onboarding process for new and existing clients in Spain.
- Ensure that customer accounts are set up and configured correctly.
- Use CRM to track onboarding tasks and customer engagement.
- Proactively address any issues or concerns raised by customers, ensuring timely resolution.
- Collaborate with internal teams to resolve customer challenges and improve processes.
- Monitor customer health and intervene proactively to prevent churn.
- Maintain accurate records of customer interactions and activities.
- Generate and analyse reports on key customer success metrics, such as time to value, expansion available and customer satisfaction scores.
Requirements
- Bachelor's degree or equivalent experience in customer success, business, or a related field.
- 3+ years of experience in Customer Success, Account Management or Business Development in Spain, preferably in the technology or agricultural sectors.
- Strong communication and interpersonal skills, with an ability to build and maintain relationships.
- Excellent attention to detail and proactive problem-solving skills.
- Customer-centric approach to all interactions.
- Proficiency with CRM software and customer success tools (e.g., Salesforce).
- Ability to work independently and manage multiple priorities in a remote work environment.
- Willingness to travel frequently with customers in person.
- Fluency in Spanish and English.
Benefits
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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