Account Manager responsible for customer - facing service in oncology at Guardant Health. Collaborating with sales and gathering customer insights to enhance service.
About the role
- Senior Service Account Manager at AEG Power Solutions facilitating technical consultation and solution development for After Sales Service. Engaging with customers to enhance service and product sales.
Responsibilities
- Sale of services and products in After-Sales Service
- Provide technical advice to customers regarding their needs and the full service and product portfolio of AEG Power Solutions
- Independently develop appropriate solution concepts
- Align sales activities with strategic sales planning for Service and Product Sales
- Communicate with target customers based on CRM data
- Review customer orders for commercial and technical aspects
- Provide a complete and detailed description of the scope of delivery when handing over to Service Order Processing
- Participate in customer development activities such as trade fairs, presentations and information events
- Maintain customer and project data as well as Installed Base records
- Prepare quotations with support from service specialist departments
- Review order documentation and forward necessary information for order execution
- Regularly report on order intake and margin in order intake, and provide forecasts for both metrics
- Analyze competitor behavior, market trends and new sales opportunities to improve the sales strategy
- Grow existing customers in the sales territory and develop new customers based on the Installed Base
- Coordinate with internal departments such as Inside Sales, Project and Order Management, FAE, Product Management, Sales Support, Product Sales, etc.
Requirements
- Degree in Electrical Engineering or a related field (Engineer/Bachelor/Master)
- Solid commercial knowledge and sales experience in the relevant industry
- Excellent market knowledge
- Proven knowledge of commercial and contract law
- Good knowledge of power supply systems
- Strong PC/user skills
- Business-fluent German (negotiation-level) and advanced English
- High level of commitment and strong communication skills
- Excellent ability to build and maintain long-term relationships
- Team player
- Effective time management and self-organization
- Willingness to travel
Benefits
- 30 days of vacation per calendar year
- Corporate benefits: take advantage of attractive employee offers
- Bike leasing: commute healthily with your leased bicycle
- Large on-site canteen with a wide selection
- Complimentary fruit and water available at all times
- Above-tariff pay (competitive compensation)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Manager for Oncology managing customer - facing service and collaboration with Guardant Health teams. Handling HCP requests and fostering relationships with clients in a remote environment.
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