Head of UX Research leading user research strategy at Harvey, transforming legal and professional services with AI technologies.
About the role
- Senior Experience Researcher steering user-centered research for Adobe products including Adobe Acrobat. Collaborating across teams to identify strategic opportunities and articulate research results.
Responsibilities
- Assess project scope, form appropriate research questions, and identify appropriate research methods (developing new methods if/where needed)
- Runs research studies from start to finish, including developing a realistic research plan and materials, recruiting participants, and synthesizing data into actionable insights.
- Build alliances across the company to identify new partners, drive teamwork, and deeply understand the business context of research problems.
- We engage with different roles and product teams to understand and influence business goals, system architecture, and product designs.
- Identify new strategic opportunities and initiatives that the product and organization can explore.
- Advocate for the customer by articulating research findings and product ideas through clear and insightful presentations.
- We often present work in group-wide or company-wide forums (e.g., brown bags, tech summit, MAX, KTB, etc.).
- Mentor junior staff and supervise contractors/vendors on more complicated programs of study.
Requirements
- 8+ years of hands-on research experience, with at least 5 years of that experience in an industry setting (e.g. UX/product research, market research, consulting, etc.)
- Able to handle areas (user/product/domain) that may be ambiguous or ill-defined.
- Experience conducting research on new, emerging technologies (e.g. Generative AI).
- A deep understanding of the product life cycle and conducts research in a timely manner to have maximum impact.
- Expertise in quantitative research, including study design, survey design, and descriptive and inferential statistics.
- Strong organizational, planning, and time management skills.
- Can collaborate well across all project roles (design, research, product management, engineering, etc.)
- Goes beyond summarizing study data to identify significant user needs and/or product issues.
- Is comfortable connecting the dots between mixed data types (qualitative, quantitative, analytics) to create deeper and more comprehensive insight narratives.
- Can proactively identify and communicate clear product solutions based on these findings, sometimes across departments.
- Presentations connect to broader business goals and KPIs.
- Experience communicating work at the management, director, and VP levels.
- An undergraduate degree from a 4-year, accredited institution.
- Experience researching creative workflows, including desktop apps, mobile apps, and web-based tools.
- Knowledge of graphic design user workflows, pain points, needs, and motivations.
- Interest and experience with GenAI technology & understanding how people want to leverage GenAI.
- An advanced degree in HCI or HCDE, or similar field.
- Familiarity with or interest in Adobe’s creative (Photoshop, InDesign, Illustrator).
- Knowledge and experience with a variety of quantitative user research activities, including data management, data analysis (exploratory and confirmatory), statistics/statistical reasoning, and tools like Pendo, Python, R.
Benefits
- vacation days
- educational reimbursement
- wellness benefits
- fertility benefits
- parental leave
- childcare assistance
- gender reassignment benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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