Account Manager executing strategies for TikTok Shop accounts at a leading social commerce agency. Focus on operational excellence and growth initiatives while collaborating with teams across functions.
About the role
- Senior Account Manager leading retail activation and POSM projects for global accounts at adm Indicia. Managing client relationships and complex project delivery with a strong focus on quality.
Responsibilities
- Manage day-to-day client projects from briefing to delivery, maintaining clarity, accuracy, and control.
- Build and maintain strong client relationships, acting as a reliable, solutions-focused partner.
- Collaborate closely with creative, performance, and production teams to ensure alignment and timely delivery.
- Contribute to strategic planning, scoping, and briefing sessions to meet brand, shopper, and procurement objectives.
- Oversee POSM and retail activation projects, ensuring high-quality delivery across all touchpoints.
- Uphold quality control standards and ensure outputs comply with brand, budget, and timeline requirements.
- Support internal reviews and retrospectives to improve processes and implement best practices.
- Maintain consistent documentation, status tracking, and reporting to keep all stakeholders aligned.
Requirements
- Minimum 6 years’ experience in client services, marketing, print/POSM production, or retail campaign delivery (agency experience preferred).
- Strong experience in POSM, retail activation, and shopper marketing.
- Proven ability to manage complex, multi-stakeholder projects in fast-paced environments.
- Excellent project management, organisational, and time management skills.
- Strong communicator and relationship builder, capable of managing multiple stakeholders.
- Commercially aware with strong budget management skills.
- Proactive problem-solver, able to identify risks and recommend solutions.
- Comfortable navigating ambiguity and adjusting plans when required.
- Fluent in English and the local market language.
- Based in-market and available to work from the client’s office daily.
Benefits
- Equal Opportunities
- adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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