Customer Success Manager ensuring the satisfaction of Cloudflare’s Enterprise customers. Managing post - sale experiences while advocating for customers' needs with a strong focus on relationship - building.
About the role
- Customer Success Manager optimizing advertiser accounts and enhancing performance metrics. Engaging with teams to improve campaigns at Additi in Rennes.
Responsibilities
- Management and optimization of advertiser accounts: reassessing needs, setting up and optimizing campaigns, and delivering detailed performance reports
- Monitoring audience metrics and section performance to support your clients
- Tracking projects and providing recommendations for the section
- Evaluating campaign effectiveness against campaign objectives
- Analyzing user journeys and traffic sources to optimize conversion
- A/B testing to compare performance across content types
Requirements
- Higher education, preferably Master’s level with a specialization in business, advertising, or digital marketing
- Proficient with IT tools (Excel) and sales management software (CRM)
- Comfortable with numbers and highly rigorous with strong attention to detail
- Solid knowledge of digital marketing
- Excellent interpersonal skills
- Enjoy working in a team
- Strong analytical mindset and eagerness to learn
- Advanced Excel skills and familiarity with analytical/measurement tools
Benefits
- Meal vouchers card (€9.50 per day)
- Internal and external training opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Administration Specialist providing high - quality support to the CRM Facility and ERMA. Ensuring smooth liaison with the European Commission and efficient stakeholder engagement.
Executive Client Success Manager supporting strategic clients using Strider’s unique tools and insights. Delivering measurable outcomes and strengthening client relationships.
Client Engagement Manager responsible for national project negotiations and client relationship management at CROSSMARK. Engaging in business development and project execution with focus on service excellence.
Director of Marketing & CRM leading strategic brand management and customer engagement for PKZ. Overseeing marketing strategies, team leadership, and collaboration with multiple departments.
Customer Success Specialist assisting customers with product features and support requests at 1Nebula. Engaging customers through various channels to enhance satisfaction and retention.
Technical Consultant driving Cardiac Rhythm and Ablation Solutions Therapies for Medtronic. Support healthcare professionals and achieve sales targets in a specified region.
Manager of Customer Success overseeing the team's performance at Cloudflare. Leading strategies to drive customer satisfaction and retention in a fast - paced environment.
Analyst driving CRM strategies for Riachuelo's retail business. Leading data analysis and campaign strategies while ensuring performance optimization.
CRM Manager executing targeted campaigns and customer engagement strategies at Monzo. Collaborating with teams to drive customer lifecycle initiatives in a fast - growing fintech environment.