Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
About the role
- Executive Client Success Manager supporting strategic clients using Strider’s unique tools and insights. Delivering measurable outcomes and strengthening client relationships.
Responsibilities
- Lead the Executive Client Journey
- Serve as the strategic owner of the full client lifecycle for complex, high-impact strategic accounts—from contract execution through onboarding, enablement, executive business reviews, renewal, and long-term partnership development.
- Act as the primary point of contact and trusted advisor.
- Drive Strategic Client Outcomes
- Translate client objectives into success plans that demonstrate clear value, risk reduction, and mission alignment.
- Deliver meaningful results that strengthen client relationships.
- Enable Growth and Expansion
- Identify, qualify, and influence expansion opportunities within Strategic-level accounts.
- Partner with Sales and Leadership to shape account strategies, support renewals, and drive timely upsell and cross-sell motions grounded in client value realization.
- Model Ethical and Trusted Leadership
- Uphold the highest standards of confidentiality, integrity, and discretion in all client engagements.
- Reinforce trust with senior stakeholders by operating with sound judgment, security awareness, and alignment to Strider’s mission and values.
- Deliver Proactive, Executive-Level Client Management
- Anticipate institutional needs, risks, and emerging challenges before they escalate, delivering solutions with speed and precision. Respond to executive stakeholders with urgency, clarity, and professionalism. In every client interaction, exemplify Strider’s standards by:
- Arriving prepared with clear objectives, insights, and recommendations
- Proactively identifying risks, opportunities, and strategic next steps
- Demonstrating executive presence through communication, conduct, and professionalism
Requirements
- 7+ years of progressive client success, consulting, or senior client-facing experience, with a demonstrated ability to drive outcomes for complex or executive-level accounts
- Strong strategic mindset with the autonomy and judgment to operate effectively in a fast-paced, high-growth, and often self-directed startup environment
- Exceptional executive communication skills—written and verbal—with the ability to influence, align, and build trust across senior and diverse stakeholder groups
- Highly organized and detail-oriented, with strong program management skills and the ability to balance multiple high-priority accounts
- Willingness to travel up to 20% to support executive client engagements and relationship development
Benefits
- Competitive Compensation
- Language on 401K
- Company Equity Options
- Flexible paid time off exceeding statutory minimums
- Wellness Reimbursement
- Observance of US Federal statutory holidays (office closed)
- Paid parental leave meeting or exceeding provincial/federal requirements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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