Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Sales Support Representative handling vendor orders and ensuring commitments for Acosta Group. Requires strong communication and organizational skills for interaction with vendors, customers, and managers.
Responsibilities
- Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
- Audit all forms and orders to confirm terms, conditions, allowances, and costs.
- Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
- Develop relationship with Costco ICS’s and AB’s.
- Create and submit invoices to Costco accounting portal.
- Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
- Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.
- Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.
- Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.
- Complete annual certificate renewals.
- Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
- Update internal associates and clients on Costco’s currency exchange rate changes.
- Ensuring vendor’s Demos have been scheduled and performed.
- Tracking, ensuring all materials for each scheduled Demo is available and on site.
- Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
- Track and deal with member complaints and queries.
- Sending replacement parts out to member when needed.
- Possess a comprehensive knowledge of the Customer’s operation and key competitors.
- Maintaining vendor specific reports outside of the internal system.
- Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
- Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
- Maintain complete AII and SLH files by vendor.
- Meet with Business Managers weekly to review vendors and support tasks.
- Assist backup coverage of BM desk when they are out of the office.
- Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
- Create buydocs/item agreements.
- Create and submit new item setups for internal system.
- Maintain promotion calendar on the regionally shared calendar.
- Purchase samples from Costco and other retailers.
- Deliver samples to buying office.
- Assist with monthly comp shopping.
- Maintain Costco org chart.
Requirements
- High School Diploma/GED
- Three (3) year’s business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
- Proven food broker experience preferred.
- Experience may be substituted for some of the above education.
- Strong interpersonal, organizational and administrative skills.
- Strong ability to effectively communicate effectively with vendor, customers and team-members.
- Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
- Ability to multi-task, attention to detail, strong problem solving with attention to detail.
- Ability to protects and secures all confidential and proprietary information.
- Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.
- Ability to type minimum of 60 wpm.
Benefits
- Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Job title
Job type
Experience level
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Not specified
Degree requirement
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