Onsite Customer Service Advisor

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About the role

  • Customer Service Advisor providing professional support to clients' customers in Clonakilty. Engaging with inquiries efficiently while ensuring a positive experience for all customer interactions.

Responsibilities

  • Providing professional and proactive support to our clients’ customers
  • Handling general enquiries with empathy and efficiency
  • Ensuring every interaction leaves a positive impression
  • Handle a high number of customer queries via telephone
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Requirements

  • Previous experience working in similar environment
  • Strong communication skills and the ability to build rapport with all callers
  • Excellent organisational skills
  • Ability to work to stringent customer service SLA’s and KPI’s
  • Demonstrating confidence and the ability to communicate clearly and effectively
  • Excellent PC skills (including the Microsoft suite, most notably Excel) and data entry skills
  • Proactive attitude with the ability and ambition to develop role in the future

Benefits

  • 22 days annual leave
  • access to Wrkit – giving you access to lifestyle savings, & discounts
  • cost of eyecare vouchers for eye examinations and money towards glasses if required
  • access to Capita pension scheme
  • access to Employee Assistance Programme
  • life Assurance Benefit
  • cycle2work scheme….and plenty more

Job title

Customer Service Advisor

Job type

Experience level

Mid levelSenior

Salary

€27,224 per year

Degree requirement

No Education Requirement

Location requirements

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