Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Customer Service Advisor providing professional support to clients' customers in Clonakilty. Engaging with inquiries efficiently while ensuring a positive experience for all customer interactions.
Responsibilities
- Providing professional and proactive support to our clients’ customers
- Handling general enquiries with empathy and efficiency
- Ensuring every interaction leaves a positive impression
- Handle a high number of customer queries via telephone
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Requirements
- Previous experience working in similar environment
- Strong communication skills and the ability to build rapport with all callers
- Excellent organisational skills
- Ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Excellent PC skills (including the Microsoft suite, most notably Excel) and data entry skills
- Proactive attitude with the ability and ambition to develop role in the future
Benefits
- 22 days annual leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme….and plenty more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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