Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Service Advisor providing professional support to clients' customers in Clonakilty. Engaging with inquiries efficiently while ensuring a positive experience for all customer interactions.
Responsibilities
- Providing professional and proactive support to our clients’ customers
- Handling general enquiries with empathy and efficiency
- Ensuring every interaction leaves a positive impression
- Handle a high number of customer queries via telephone
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Requirements
- Previous experience working in similar environment
- Strong communication skills and the ability to build rapport with all callers
- Excellent organisational skills
- Ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Excellent PC skills (including the Microsoft suite, most notably Excel) and data entry skills
- Proactive attitude with the ability and ambition to develop role in the future
Benefits
- 22 days annual leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme….and plenty more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Surgical Support Representative handling surgical sales orders and customer inquiries. Providing world - class customer service and support to sales force in various regions.
Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
Customer Care Representative providing exceptional service in fast - paced retail clinic environment. Managing client accounts and supporting Hearing Care Professionals in Vancouver area with training provided.
Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.