Customer Support Specialist in Guatemala assisting clients through chat and email. Responsible for improving processes and enhancing customer service experiences in a hybrid role.
About the role
- Customer Service Advisor supporting clients' customers with inquiries at Capita Ireland. Delivering exceptional service and collaborating with a dedicated team in Clonakilty, Ireland.
Responsibilities
- Be the friendly voice supporting our clients’ customers with general enquiries
- Provide proactive, professional service that leaves a lasting positive impression
- Collaborate with a small, dedicated team in a supportive office environment
- Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Accurately record all contact interactions on systems in line with expected process
- Ensure you give a positive image and great first impression to all contacts
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.
Requirements
- Being highly methodical with a thorough attention to detail
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC and data entry skills
- Excellent written English and the ability to compose written responses to customers
- An ability to learn new skills quickly including adopting new processes and technology
Benefits
- 22 days annual leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme….and plenty more
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Coordinator handling customer inquiries and support from home. Advocating for customers and resolving issues in a fast - paced environment.
Area Customer Experience Specialist providing financial concierge services to customers and colleagues across branches. Responsible for customer transactions and educating clients about banking products and services.
Customer Service Associate III providing subject matter expertise and assistance for Equipment Finance customers. Handling inquiries, resolving issues, and collaborating with internal departments as part of a high volume service team.
Customer Experience Product Manager at Jiffy defining and executing strategies for customer care ecosystem. Focusing on enhancing customer journeys and improving tooling efficiency with scalable solutions.
Customer Service Operator processing alarm signals for Becklar Monitoring in a fast - paced environment. Responding professionally and accurately to stressful alarm situations and dispatching authorities as needed.
Customer Experience Manager at Zurich designing end - to - end customer journeys and improving customer satisfaction. Collaborating on CX projects and utilizing data insights for continuous improvement.
Customer Care Advisor responsible for providing support to customers via various channels. Ensuring high - quality service and resolving issues effectively in India.
Product and Learner Support Specialist at Harvard Business Publishing providing technical support for digital learning platforms. Managing support tickets and resolving issues related to system integrations and user access.
Senior Customer Care Consultant enhancing customer trip experiences at Intrepid Travel. Leading investigations and resolving complex issues to support customers during trips.