About the role

Director of People Operations leading HR operations for Abby Care's diverse workforce. Designing systems for payroll, benefits, compliance, and employee experience within a tech-driven caregiving platform.

Responsibilities

Build and lead the People Operations team, covering payroll, benefits, compliance, HR systems and technology, and employee lifecycle management. You will directly and indirectly manage both U.S. based staff and global contractors.
Design and scale caregiver onboarding, payroll, and benefits processes, ensuring accuracy and compliance across states.
Partner closely with the Operations teams to ensure People Ops is tightly integrated into the caregiver experience.
Embed AI tools and automations into People workflows to drive efficiency and error reduction (e.g., payroll anomaly detection, automated compliance checks, employee ticket triage). Develop a “human + AI” operating model for People Ops staff and contractors.
Own HRIS, payroll, and benefits platforms; partner with Finance and Legal on compliance and audits.
Own the people technology and systems strategy and execution.
Monitor and ensure adherence to employment laws across multiple states, with a focus on caregiver classification and benefits eligibility.;
Oversee employee support (caregivers and HQ staff), ensuring fast, empathetic, and accurate resolution of People-related inquiries.
Partner with the broader people organization to deliver a consistent, scalable employee experience.

7+ years of People/HR Operations experience, including at least 3 years leading teams in high-growth, complex organizations.
Proven expertise in HR operations, compliance, HRIS, and benefits across multiple states.
Experience managing distributed operations teams and global contractors.
Strong understanding of U.S. employment law and caregiver/healthcare compliance is a plus.
Demonstrated ability to implement and scale systems and processes.
Comfort with AI/automation tools, with a track record of leveraging technology to drive efficiency.

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.