Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
About the role
- Customer Success Manager leveraging SaaS solutions to enhance client relationships and drive value across EMEA region. Focused on retention and satisfaction as part of a mission-driven company.
Responsibilities
- Act as a trusted advisor and advocate for customers, helping them unlock the full potential of their investment in 3E solutions
- Lead with insight, drive adoption, and shape success plans tailored to real business outcomes
- Influence renewals and expansions, impacting customer satisfaction, retention, and growth
- Collaborate closely with dedicated Account Managers (AMs) to align efforts across shared books of business
- Identify and prioritize high-value accounts, proactively engaging key stakeholders
- Navigate risks with clarity and confidence
- Deliver measurable customer outcomes and maintain a high cadence of proactive, value-led engagements
Requirements
- 2+ years in Customer Success, Account Management, or client-facing SaaS/tech roles
- Experience managing a book of business and working in tandem with Account Managers
- Proactive mindset with excellent communication and relationship-building skills
- Strong business acumen and data-driven decision-making
- Comfortable operating in ambiguity and fast-changing environments
- Confidence in engaging with global stakeholders
- Fluent in English and Bulgarian, with excellent written and verbal communication in both.
- **Nice-to-Haves**
- Experience with SAP EHS
- Background in regulatory, sustainability, or environmental data management
- Familiarity with tools like Salesforce, Zendesk, and Highspot
- Previous exposure to the EMEA customer landscape and multilingual capabilities
Benefits
- Performance Incentive: Eligible for **20% variable pay** based on impact-driven KPIs
- Mission with Meaning: Contribute to a safer, more sustainable world through your daily work
- Culture of Ownership: We're transparent, outcome-focused, and we grow together
- Opportunity to Shine: Even as a fixed-term hire, you’ll be embedded in a high-impact, high-growth environment with leadership visibility
- Global Collaboration: Work across time zones and teams while supported by a passionate local presence in Sofia
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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