Training Specialist at 211 Palm Beach/Treasure Coast ensuring staff competency through effective training programs and support. Facilitating onboarding and ongoing training while maintaining compliance with funder requirements.
Responsibilities
Facilitate new hire onboarding, refresher training, JIT training, and monthly Q&A forums.
Provide individual coaching, performance support, and follow-up training based on staff skill development needs.
Assist with training logistics, facilitation, and communication.
Develop and update training curriculum, manuals, materials, and LMS content to reflect current practices and funder requirements.
Create training certificates and related documentation.
Review feedback and QA findings to revise content and develop targeted skill-based training.
Maintain and upload attendance and training records in designated systems.
Monitor and respond to training-related email inquiries.
Track funder-required training compliance and follow up on staff completion.
Monitor training needs related to corrective action plans and retraining requirements.
Maintain training calendars, communications, and monthly training schedules.
Collaborate on special projects as it relates to training to ensure alignment with accrediting body standards.
Prepare monthly training compliance reports and quarterly training feedback summaries.
Maintain monthly summaries of training delivered, participation, performance gaps, and training needs.
Requirements
Bachelor's degree in a related field preferred; high school diploma or equivalent required.
Experience in the human services field required.
Experience in training design, facilitation, staff development, or related field preferred.
Successful completion of Resource Center training class (or ability to complete upon hire).
Familiarity with community resources preferred.
Bilingual (English/Spanish or English/Creole) is a plus.
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