Learning & Development Manager at Qonto maintaining programs and ensuring quality learning support for Qontoers.
About the role
- Training Instructor at Gelato Borelli developing team skills and ensuring service excellence in gelato production. Leading training sessions and monitoring operational compliance.
Responsibilities
- Train the staff of the franchise unit;
- Oversee and support the installation of machinery and equipment at the franchise unit;
- Knowledge of food handling standards and procedures for gelato production;
- Knowledge of uniform/dress code standardization procedures;
- Ensure excellence in customer service and front-of-house/cashier operations;
- Organize and control store inventory;
- Prepare and deliver reports on store opening training and refresher training;
- Communicate critical service issues identified to the Operations team.
Requirements
- Strong communication skills and didactic (teaching) ability;
- Practical experience in gastronomy/food service;
- Energetic, with strong leadership skills;
- Time-study and workflow analysis (cronoanalysis);
- Full availability for flexible hours and travel;
- Preferred: degree or courses related to gastronomy/culinary arts.
Benefits
- National Unimed Health Plan
- Meal and Food Vouchers — iFood Benefícios
- Mobility allowance
- Life insurance
- Birthday day off
- Carnival day off
- Day off on year-end eves
- Welhub / Gympass
- Avus — discounts at pharmacies, on consultations, telemedicine, and exams
- Discount partnerships with universities and vocational training institutions
- Partnerships with language schools
- 50% reimbursement on purchases at Borelli stores
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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