Learning & Development Manager at Qonto maintaining programs and ensuring quality learning support for Qontoers.
About the role
- Assistant Training Manager leading a team of learning specialists to ensure quality training delivery at Manulife. Managing performance, coaching, and professional development needs of team members across locations.
Responsibilities
- Lead a team of learning & development specialists from different locations
- Manage training demands and intake to allocate needed resources
- Guide team members to develop and implement training plans
- Collaborate effectively with global stakeholders and subject matter experts to deliver quality training programs
- Conduct training needs analyses and analyze learning that will lead to meaningful insights
- Investigate learning gaps and recommend action plans to leadership
- Identify potential risks to learning quality and leverage insights to develop mitigations
- Active participation in business projects to ensure learning outcomes are understood for the training audience
- Set clear performance expectations; prepare effective performance plans and reward people for good performance; step forward to address difficult issues
- Provide team members with monthly performance feedback on service, quality and productivity
- Assess strengths and development needs of team members; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each team member has an active development plan
- Assist team members with complex and escalated cases
Requirements
- Must have at least one year tenure in their current position
- At least 3 years extensive experience in learning and development field
- Proven record of solid performance and being a high performer
- Well-versed in current and evolving adult learning best practices, strategies and methodologies
- Ability to identify root cause of issues and takes the necessary steps to solve larger problems
- Ability to quantitively define and measure learning outcomes to track the effectiveness of learning deliverables
- Leadership experience and deep understanding of GWAM Retirement Operations are an advantage
Benefits
- flexible environment where well-being and inclusion are more than just words
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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