customer-success-manager

Meltwater is a leading company specializing in media intelligence and social data analytics. Its platform provides businesses with tools to monitor media, understand consumer trends, and manage social media through AI-driven insights. Meltwater's comprehensive suite of services includes media relations, social listening, influencer marketing, and sales intelligence, aimed at empowering companies to make data-driven strategic decisions and improve marketing and PR outcomes. With a focus on providing robust data sets and transforming them into actionable insights, Meltwater supports global brands in navigating and thriving in the media landscape.

Meltwater empowers companies with a suite of solutions that spans media, social, consumer, and sales intelligence. By analyzing ~1 billion pieces of content each day and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner of choice for global brands making an impact.

Meltwater

• Collaborate closely with internal teams to align account activities with each customer's business case and strategic objectives
• Execute agreed-upon plans and adhere to mutually agreed timelines with the customer
• Develop and maintain comprehensive joint impact plans for top accounts
• Proactively inform and guide customers on new features and releases to maximize value
• Monitor adoption and utilization trends and provide tailored recommendations
• Identify renewal risks and retention challenges; work with internal and sales teams to secure renewals
• Identify upsell and expansion opportunities and enable named Account Executives to drive growth
• Conduct regular customer business reviews to foster alignment and transparency
• Act as the primary advocate for customers and channel feedback to drive product and service improvements

Enterprise Client Success Executive

Enterprise Client Success Executive at Meltwater driving retention and growth for enterprise clients. Manage post-sale lifecycle, adoption, renewals, upsell, and cross-functional alignment.

solutions-engineer

Aras Corporation is a software company specializing in Product Lifecycle Management (PLM) and digital transformation solutions. It offers the Aras Innovator platform, a low-code development environment that supports digital thread, interoperability, and supplier collaboration across industries such as aerospace, automotive, and high tech. Aras focuses on enhancing product quality, compliance management, and sustainable product design. The company's solutions enable rapid application development, improve production timelines, and support enterprise engineering management systems. Aras is dedicated to providing innovative and adaptable PLM platforms for managing complex product lifecycles efficiently.

Aras is a leading provider of product lifecycle management and digital thread solutions. Its technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform. Aras’ platform and product lifecycle management applications connect users in all disciplines and functions to critical product data and processes across the lifecycle and throughout the extended supply chain.

Aras Corporation

• 技術実装チームを率いて、ソリューション導入のあらゆる側面を担当する
• 要件定義・設計・構築・移行の各フェーズを通じ、顧客の期待を超えるソリューションを提供する
• 顧客要件を技術ソリューションへと変換する
• 主要な見込み顧客に対してPoC(概念実証)の提供を主導または支援する
• 要件定義、ユースケース、機能仕様書の作成を主導または支援する
• オフショアメンバーを含むプロジェクトメンバーのタスクを監督・管理し、成果物のレビューを実施する
• 技術的リーダーシップの発揮、大規模チームの管理、主要関係者との交渉を行う

Solution Architect

Lead Aras Innovator PLM implementations, managing technical teams and PoC. Oversee requirements, design, migration, and deliverable reviews.

marketing

• グローバル戦略に基づくフィールドマーケティング活動の実行・推進
• 自社サイト中心のデジタルマーケティング施策の運用（Webコンテンツ、SNS、メールマーケティング、広告 等）の管理
• ウェビナー、展示会、セミナー等のイベント運営（オンライン・オフライン双方）の計画・実施
• 営業部門と連携したリードナーチャリングおよび案件創出支援
• 「Aras」ブランド認知向上に資するプロモーション活動の実施および企画サポート
• Execute and drive field marketing activities aligned with global strategy
• Manage and implement digital marketing initiatives (web content, social media, email marketing, advertising)
• Plan and manage webinars, trade shows, and seminars (online and offline)
• Collaborate with Sales to support lead nurturing and pipeline generation
• Support localized promotional activities to enhance Aras brand awareness

Field Marketing Specialist

Field Marketing Specialist at Aras executing digital and event marketing to generate leads in Japan. Collaborates with Sales and Global Marketing to boost brand awareness.

• Work closely with Aras teams and customer sponsors within Aras accounts to drive post-sales adoption management and technical best practices for Aras Innovator
• Serve as a technical resource to help maximize customers' return on investment in their Aras solutions
• Use industry knowledge, enterprise solution technical advice, product knowledge, and adoption management experience to help customers reach business outcomes
• Enterprise Subscriber Program Management: act as primary interface between Aras and Enterprise Subscribers and help manage their programs
• Ensure Subscriber Adoption: coach on PLM best practices, perform periodic health checks and benchmarks, and facilitate support escalations when needed
• Coordinate Success Across Aras teams: oversee collaboration across Aras global teams, identify roadmaps or resolutions, engage partners and stakeholders, and provide clear updates to stakeholders and executive leadership
• Support Renewal and Nurture Expansion Opportunities: identify potential subscriber opportunities using business strategy expertise and product knowledge

Customer Success Manager

Technical Customer Success Manager at Aras driving enterprise Aras Innovator adoption, renewals, and cross-team coordination to maximize customer ROI.

project-manager

• 顧客及びArasチームと密接に連携し、Aras Innovatorソリューションの導入を成功に導く
• プロジェクト全体の計画と実行を主導し、顧客の要件を超える成果を達成する
• Aras Innovator導入プロジェクトの提案・計画・実行を主導する
• 日々のプロジェクト管理業務を遂行し、納品物が時間・コスト・品質の制約内で達成されるようにする
• 現在進行中のプロジェクトリスクを特定し、兆候の監視や対応策の実行を行う
• プロジェクト内外、及び社内外の関係者の巻き込みや協力の調整を行う
• プロジェクト管理能力、リーダーシップ、大規模チームの運営スキル、組織力、顧客交渉力を活かしてプロジェクト成功と顧客満足を主導する

Project Manager

Lead Aras Innovator PLM implementation projects in Tokyo, managing cross-functional teams and stakeholder engagement to deliver on time, budget, and quality.

developer-relations

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data. Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock in and the spiraling costs of closed solutions.

Grafana Labs

• Creating technical content such as sample apps, blog posts, and presentations for developers and SREs
• Participating in conferences, user groups, and online forums to promote Grafana and support our community
• Acting as an advocate and mentor for new users in Japan
• Building meaningful relationships within open-source ecosystems, especially those related to CNCF, Prometheus, or Kubernetes
• Providing user feedback to internal teams to help shape product development
• Supporting education and enablement for users across various experience levels
• Collaborating closely with engineers and product teams in an R&D-focused environment
• Reporting directly to the Japan Country Manager and working with a globally distributed team

Senior Developer Advocate

Developer Advocate in Japan for Grafana Labs' observability stack. Create technical content, grow open-source community, and collaborate with product and engineering.

Intern Latin America provides first class international students with the opportunity to rapidly improve their Spanish and gain invaluable professional experiences at the same time. Our Latin American internships take place in the rapidly growing Emerging Market of Colombia.

Intern Latin America is a key part of The Intern Group - the leading provider of global internship programs.

Winners of Entrepreneurial Organization of the Year 2012 at the Summit of the Americas, attended by Heads of State from around the world.

Through our brands Intern London, Intern Madrid, Intern Melbourne, Intern Latin America & Intern Hong Kong we provide first-class internship programs in:
- London
- Madrid
- Melbourne
- Hong Kong
- Chile - Admin offices
- Latin America (Colombia)

Our internship programs take place all year round, in all sectors, lasting from six weeks to six months. We arrange internships in leading global blue chip companies, smaller entrepreneurial firms, national governments, hospitals and NGOs.

Our programs include quality accommodation in the best areas of the city, transportation in-destination, a wide range of social events and cultural activities organized with our active international community in each country, 24/7 emergency support from our local full time teams, professional training and a wide range of additional benefits.

The Intern Group is regularly featured on mainstream international media. We have been featured in CNN, Forbes, The Financial Times & Huffington Post amongst other leading publications.
Please see our Managing Director David Lloyd and our Americas Executive Director Johanna Molina interviewed on CNN International's Quest Means Business: 
http://edition.cnn.com/video/?/video/business/2012/05/22/qmb-millennials-episode-twelve.cnn

For more information and to apply, please visit www.theinterngroup.com

Intern Latin America

• Grow and nurture a network of host companies across APAC with a strong focus on Tokyo
• Build meaningful relationships and expand employer partnerships to create internship opportunities
• Oversee the full B2B lifecycle from new outreach to ongoing account support
• Balance business development with relationship management, including site visits and feedback sessions
• Work closely with participants to guide the internship matching process and ensure excellent experiences
• Lead the full placement process and manage a pipeline of student applicants
• Execute localized outreach and in-person trust-based engagement (cold & warm outreach)
• Achieve monthly business development goals via LinkedIn, email, phone, events, and networking
• Build partnership ecosystems and referral schemes with companies, associations, chambers of commerce, and expat communities
• Conduct research, discovery calls, tailored presentations, and onboard new partners
• Track placement rates, satisfaction, and outcomes; identify and implement improvements for retention and processes

Partnership Success Manager

Develop and manage Tokyo/APAC host company partnerships to place international interns. Lead outreach, account management, and placement operations for The Intern Group.

account-manager

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.

Vonage

As a an Account Executive, you will take a leading role in this transformation, owning strategic, high-value accounts, navigating complex buying groups, and driving outcomes that matter in key verticals like Financial Services, Retail, Manufacturing, Technology and Healthcare.
This role sits at the intersection of Vonage’s go-to-market transformation, vertical expansion, and next-gen product adoption.
You will be responsible for engaging and closing new customers from startups to enterprises while helping Vonage capture market share from legacy platforms.
You’ll lead cross-functional engagement from discovery to deployment, and help influence how Vonage scales its business across Japan.
Own the sales cycle for enterprise opportunities, from qualification through negotiation and closing.
Develop and execute strategic account plans aligned to customer priorities and Vonage’s value proposition.
Lead multi-threaded engagement across business, technical, and executive stakeholders in complex accounts.
Build deep industry knowledge in one or more of Vonage’s priority verticals.
Deliver outcome-based value propositions, connecting Vonage’s capabilities to tangible business transformation goals.
Leverage solution selling and challenger methodologies to create urgency and differentiate value.
Drive pipeline creation through targeted outbound strategies, ABM (Account-Based Marketing), and close collaboration with Business Development, Marketing, Channel, and Alliances.
Maintain 4x pipeline coverage and forecast with precision using Salesforce and other sales tools (e.g., Gong, Outreach).
Partner with Sales Engineers, Product, Customer Success, and Professional Services to deliver tailored, scalable solutions.
Ensure seamless handoffs post-sale to drive onboarding, adoption, and customer satisfaction.

Key Account Manager

Key Account Manager leading enterprise sales of Vonage cloud communications in Japan. Own strategic accounts, drive pipeline, and coordinate cross-functional deployments.

Hybrid Japan Jobs