Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- Publisher Success Manager at Ogury supporting and growing publisher partnerships in Japan. Ensuring smooth technical operations, performance delivery, and high-quality publisher experiences in adtech.
Responsibilities
- Own day-to-day publisher technical support and issue resolution
- Act as the main bridge between Japanese publishers and global technical / product teams
- Handle technical escalations related to header bidding, ad delivery discrepancies, and policy requirements
- Monitor and analyze publisher performance, delivery metrics, and compliance-related requirements
- Working with publishers to maximise revenue and increase up-selling with our publisher partners
- Manage ongoing communication and relationships with publishers in Japan to ensure smooth operations and execution
Requirements
- Solid understanding of digital advertising and publisher monetization models
- Strong analytical and problem-solving skills, especially in investigating delivery or discrepancy issues
- Ability to clearly explain complex technical topics to non-technical stakeholders in Japanese and English
- Experience managing multiple stakeholders across publishers and internal global teams
- High level of ownership, execution mindset, and ability to work independently in a fast-paced environment
Benefits
- Competitive compensation package
- Flexible approach to working hours and location
- Medical plan coverage
- Generous holiday and leave allowance, in addition to national holidays
- Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing resources
- And more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager driving success for large enterprise clients in security solutions. Focused on executive alignment and measurable outcomes in complex environments.
Intern supporting CRM strategy execution for improving customer relationships. Collaborating with multidisciplinary teams to enhance data - driven communication initiatives.
Senior CRM Strategist at Just a Little Data leading data - driven strategies across various industries. Requires solid experience in CRM and proven ability to translate insights into actionable strategies.
Customer Success Manager focused on driving customer success outcomes by assisting Account Managers. Supporting quoting, training for Sales Reps, and managing customer relationships.
Customer Success Agent for Getsafe, providing phone support for insurance concepts and services. Engaging customer interactions and guiding them through digital processes.
First Partner Success Manager responsible for building the partner ecosystem in the US market for AI - powered digital sales solutions. Collaborating with local sales teams and ensuring partner contributions to sales growth.
Admissions Analyst overseeing student admissions processes for Inspired Schools in Brazil. Engaging with families, managing enrollment metrics, and collaborating with educational teams.
Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
Customer Success Manager ensuring success of Meltwater's valued customers through product adoption and user training. Collaborating with account managers to drive customer satisfaction and grow accounts.