Detail - oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
About the role
- Worksite Account Manager focusing on customer growth opportunities and relationship management in Group Voluntary Benefits industry. Support renewals and deliver exceptional service to clients
Responsibilities
- Work directly with our producers and customers to identify growth opportunities
- Support benefit renewal and premium collection objectives
- Deliver an exceptional customer experience
- Increase customer satisfaction, enrollment rates, and adoption for your book of business
- Maintain and enhance relationships with new and existing clients
- Coordinate and plan enrollment strategies and timelines with sales, marketing, and implementation teams
- Provide advanced product consulting support to the field force, brokers, and employers
- Resolve complex problems and handle key accounts/brokers
- Assist in or conduct training for new members of the Account Management team
- Provide ongoing support for billing inquiries
Requirements
- 5+ years of experience in the Group or Voluntary Benefits industry
- 3+ years of experience in Account Management or customer support
- Bachelor's degree or a H.S. Diploma with 8+ years of experience in the Group or Voluntary Benefits industry in lieu of a degree
- Must be willing to travel 10-15%
Benefits
- Regular meetings with the Worksite Customer Experience Team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Industry leading pay and benefits
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