Work directly with our producers and customers to identify growth opportunities
Support benefit renewal and premium collection objectives
Deliver an exceptional customer experience
Increase customer satisfaction, enrollment rates, and adoption for your book of business
Maintain and enhance relationships with new and existing clients
Coordinate and plan enrollment strategies and timelines with sales, marketing, and implementation teams
Provide advanced product consulting support to the field force, brokers, and employers
Resolve complex problems and handle key accounts/brokers
Assist in or conduct training for new members of the Account Management team
Provide ongoing support for billing inquiries
Requirements
5+ years of experience in the Group or Voluntary Benefits industry
3+ years of experience in Account Management or customer support
Bachelor's degree or a H.S. Diploma with 8+ years of experience in the Group or Voluntary Benefits industry in lieu of a degree
Must be willing to travel 10-15%
Benefits
Regular meetings with the Worksite Customer Experience Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Industry leading pay and benefits
Job title
Worksite Account Manager – Group Voluntary Benefits
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